Help Desk Support jobs in Longview, TX
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
IT Help Desk Technician
- Heartland Security Insurance Group
-
Tyler, TX
FULL_TIME
-
About UsAt Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization.Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans.At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family.IT Help Desk Technician
Primary Responsibility
Assist and support the IT Department with desktop support and customer service. Provide fast and useful technical assistance on computer systems such as VoIP systems, servers, storage, networks, peripherals, and desktops. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
Essential Functions & Responsibilities- Assist with desktop support
- Assist with special projects as needed.
- Provide excellent customer service in a timely manner.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
- Deploy client technologies (PCs, laptops, printers, peripherals, telephony devices, mobile devices, etc.) and provide support to new users.
- Assist staff with incidents or issues affecting the ability to use the client technologies.
- Maintain hardware inventory.
- Administer ticketing system to input and track incidents.
- Train users on client technologies and help them resolve system issues
- Keep abreast of current developments and trends in area of expertise.
- Utilize company change management process to document decommissioning or implementation of desktops and laptops.
- Create and maintain processes and procedures related to area of responsibility.
Additional Functions & Responsibilities- Other duties as assigned
Required Qualifications- High school diploma or equivalent.
- At least 1 year of IT Help Desk experience or similar.
- Pursuing an associate's degree.
- A general knowledge of computer operations, desktop support, networking, and troubleshooting.
- Just Posted
General Help
- Bodacious Bar-B-Q
-
Sulphur, TX
FULL_TIME
- Bodacious Bar B Q in Sulphur Springs, TX is looking for a cashier and general help to join our 25 person strong team. We are located on 1228 South Broadway. Our ideal candidate is a self-starter, punc...
- 11 Days Ago
Travel Nurse RN - Oncology - $2,386 per week
- Healthcare Support
-
Paris, TX
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Oncology for a travel nursing job in Paris, Texas.Job Description & RequirementsSpecialty: OncologyDiscipline: RNStart Date: 03/04/2024Duration: 13 week...
- 16 Days Ago
Travel CT Technologist - $2,489 per week
- Healthcare Support
-
Houston, TX
FULL_TIME
- Healthcare Support is seeking a travel CT Technologist for a travel job in Houston, Texas.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: 03/2...
- Just Posted
Local Contract Occupational Therapist - $50-54 per hour
- Healthcare Support
-
Paris, TX
FULL_TIME
- Healthcare Support is seeking a local contract Occupational Therapist for a local contract job in Paris, Texas.Job Description & RequirementsSpecialty: Occupational TherapistDiscipline: TherapyStart D...
- 11 Days Ago
Travel Occupational Therapist - $2,283 per week
- Healthcare Support
-
Paris, TX
FULL_TIME
- Healthcare Support is seeking a travel Occupational Therapist for a travel job in Paris, Texas.Job Description & RequirementsSpecialty: Occupational TherapistDiscipline: TherapyStart Date: 03/18/2024D...
- 11 Days Ago
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0 Help Desk Support jobs found in Longview, TX area
Field Services Technician I
- Christus Health
-
Longview, TX
- Description Summary: The Field Services Technician is responsible for the day-to-day operational support of the end user...
- 4/26/2024 12:00:00 AM
Epic Analyst Senior - Hospital Billing
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
- 4/26/2024 12:00:00 AM
Service Screener
- Greater East Texas Community Action Program
-
Tyler, TX
- Benefits: 401(k) Dental insurance Health insurance Paid time off General Purpose: Responsible for providing administrati...
- 4/24/2024 12:00:00 AM
Application System Analyst Senior - Community Connect Ambulatory
- Christus Health
-
Longview, TX
- Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
- 4/23/2024 12:00:00 AM
Application System Analyst Senior - Community Connect Ambulatory
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
- 4/23/2024 12:00:00 AM
IT Tech Support Specialist I - Tyler
- Southside Bank Fraud Prevention
-
Tyler, TX
- ** IT Tech Support Specialist I - Tyler** **Job Category****:** 2A - Computer Support Specialists **Requisition Number**...
- 4/22/2024 12:00:00 AM
About Longview, Texas
Longview is the forty-fifth largest city in the state of Texas. The city is mostly located in Gregg County, of which it is the county seat; a small part of Longview extends into the western part of neighboring Harrison County. Longview is located in East Texas, where Interstate 20 and U.S. Highways 80 and 259 converge just north of the Sabine River. According to the 2010 U.S. census, the city had a population of 80,455. The estimated population in 2017 was 81,522. Longview is the principal city of the Longview metropolitan statistical area, comprising Gregg, Upshur, and Rusk counties. The popu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$48,531 to $60,829
Longview, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago