Help Desk Support jobs in Lawrence, KS

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

U
Help Desk Assistant
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview

    Jump in with the Biodiversity Institute Specify Software team (www.specifysoftware.org) to take on various software support activities as part of an engaged, supportive, and friendly workgroup of professional software engineers, students, and museum scientists. Support activities are varied and will be designed to take advantage of your existing skills and experience and build career-valuable expertise. You will learn modern, practical, data science and software support methods working with museum scientists from around the world. Responsibilities include solving software issues, testing software, and other computer-related tasks. No prior experience with Specify Software or research software is necessary, as we provide comprehensive training on our mission to provide global software for documenting the world's plant and animal species. We have a large, comfortable office space in Dyche Hall next to the Kansas Union.

    Our student team members have consistently raved about their experience working with us, and we believe that if you are a smart, creative, and detail-oriented individual with a drive to succeed, you will find this to be a fulfilling and enjoyable opportunity. Join a supportive and engaging team of professional software engineers, students, and museum scientists from around the world as you develop a deeper understanding of the field and expand your skill set.

    Job Description

    • 25% Develop a familiarity with Specify software and how natural history museums manage data to attain an understanding of basic principles and methods of modern science data management
    • 20% Provide assistance and troubleshoot basic software issues to users of museum software (will train fully on use of Specify software, no experience with Specify needed).
    • 20% Examine software issues reported by researchers and attempt to clarify or resolve them (no programming experience required).
    • 15% Create and track user-reported issues using a variety of channels such as email and GitHub.
    • 5% Create documentation on different aspects of the use and implementation of the software.
    • 5% Assist with special projects, administrative reports, and other duties as assigned.
    • 5% Participate in weekly staff meetings, describing activities and surfacing issues as they arise for discussion.
    • 5% Interact with Specify software users to help resolve their issues.

    Required Qualifications

    • Undergraduate student in good standing at the University of Kansas. (No graduate students, please.)
    • Good verbal and written communication skills as evident in application materials and an informal interview.
    • Good working knowledge using Windows, macOS, or Linux operating systems.
    • Need to be available to work a minimum of 14 hours per week during the Fall and Spring semesters, and have the ability to commit to a weekly schedule (around coursework obligations) which can be flexible and be changed as needed, during the hours of 8 AM-5 PM, Monday through Friday. Must be available starting Spring 2023 and ideally during the summer half or full-time, and then into Fall 2023. Planned vacations and breaks from campus are fine.
    **During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1) have been enrolled in no less than 6 hours in the past spring semester or 2) be pre-enrolled in upcoming fall semester in no less than 6 hours or 3) be enrolled in summer session or 4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students.

    Preferred Qualifications

    • Familiarity with Excel, MySQL, MariaDB, Postgres, or similar spreadsheet and database software.
    • Ability to interact openly and communicate clearly with teammates, and the ability to prioritize, schedule, and complete project tasks.
    • Strong problem-solving skills and the ability to learn quickly

    Additional Candidate Instructions

    A complete application consists of the online application, cover letter, and resume. Only complete applications will be considered.
    Applications will be accepted until a successful candidate is selected

    Contact Information to Applicants

    Theresa Miller (tlammer@ku.edu)

    Advertised Salary Range

    $16.00/hr

    Work Schedule

    flexible work hours, 14-20 during the school year, up to 40 during breaks
    Apply to Job

    Posting Information

    • Posting ID: 27062BR
    • Department: Biodiversity Institute
    • Primary Campus: University of Kansas Lawrence Campus
    • Reg/Temp: Temporary
    • Employee Class: S-Student
  • 25 Days Ago

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HELP DESK TECHNICIAN I
  • Berry Global, Inc
  • LAWRENCE, KS FULL_TIME
  • Overview About BerryAt Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by...
  • 26 Days Ago

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Travel Dialysis RN – Chronic
  • Healthcare Support
  • Topeka, KS CONTRACTOR
  • HealthCare Support is actively seeking a Travel Dialysis RN – Chronic to fill an opening in Topeka, KS for a 13-week assignment. Benefits of this Travel Dialysis RN – Chronic with HealthCare Support: ...
  • 25 Days Ago

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Summer Help Needed
  • McDonald's Franchisee
  • HIAWATHA, KS FULL_TIME
  • Summer help needed! Flexible shifts, competitive pay and lots of room for advancement. Apply today!!
  • 27 Days Ago

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Summer Help Needed
  • McDonald's Franchisee
  • SENECA, KS FULL_TIME
  • Summer help needed! Flexible shifts, competitive pay and lots of room for advancement. Apply today!!
  • 27 Days Ago

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IST Summer Help
  • County of Geary, KS
  • Junction, KS FULL_TIME
  • The job duties of the Summer Help include but are not limited to provide road and bridge maintenance and construction, construction and maintenance materials handling, and facilities maintenance; and ...
  • 1 Month Ago

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0 Help Desk Support jobs found in Lawrence, KS area

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Remote Senior SAP SD Urgent
  • tekHouse
  • Kansas City, MO
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/26/2024 12:00:00 AM

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Party Host - Youth Department
  • Genesis Health Clubs
  • Olathe, KS
  • Specific Duties and Responsibilities: Responsible for working a minimum of 4 parties per month and being "on-call" for a...
  • 4/26/2024 12:00:00 AM

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Administrative Assistant
  • The University of Kansas Health System
  • Olathe, KS
  • Position Title Administrative Assistant Olathe Medical Center Main Hospital 20333 W. 151st St. Position Summary / Career...
  • 4/26/2024 12:00:00 AM

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Associate Underwriter - PPM
  • ProAssurance Corporation
  • Overland Park, KS
  • An exciting opportunity exists to join the ProAssurance family of companies! We are a specialty writer of professional l...
  • 4/26/2024 12:00:00 AM

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Group Customer Service Op. Lead
  • eDreams Odigeo SA
  • Shawnee, KS
  • **Group Customer Service Op. Lead** **Job Description** Posted 3 days ago **eDreams ODIGEO** (www.edreamsodigeo.com) is ...
  • 4/26/2024 12:00:00 AM

1
Fulfillment Center IT Systems Engineer
  • 1a Auto
  • Olathe, KS
  • About 1A Auto 1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team...
  • 4/24/2024 12:00:00 AM

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NETWORK ADMINISTRATOR
  • City Of Lawrence Police Department - Kansas
  • Lawrence, KS
  • Summary:The network administrator position will be assigned to the Police Department IT division. The job posting is bei...
  • 4/23/2024 12:00:00 AM

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PRN Patient Service Representative
  • The University of Kansas Health System
  • Olathe, KS
  • Position Title PRN Patient Service Representative Olathe Medical Center The Doctors Building 1 (MOB 1 & 2) 20375 W. 151s...
  • 4/22/2024 12:00:00 AM

Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University. Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$50,179 to $62,894
Lawrence, Kansas area prices
were up 1.3% from a year ago