Help Desk Support jobs in Flint, MI

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Wellspring Lutheran Services
  • Frankenmuth, MI FULL_TIME
  • Hello! Thank you for your interest in joining the Wellspring team as a IT Help Desk Technician. As a statewide nonprofit serving seniors, families and children in need of support, we take a whole-person approach to our organization and delivery of our services — because we believe we must find the strengths in people and build on these for lasting change to occur.

    When you join our team as a IT Help Desk Technician, you'll be part of a team who are committed to supporting our staff in their work of serving seniors, children and families throughout the state of Michigan. In this position, you'll bring associate's degree in a computer related degree or equivalent education and experience. You will also bring 1 years of experience in IT help desk services, a working knowledge of fundamental operations of relevant software, hardware and other equipment. You'll also bring knowledge of computer networking, LAN, WAN, call tracking applications and exceptional customer service.

    As a Help Desk Technician, you will:

    • Provide first line response for users requiring assistance with information technology issues and problems.
    • Respond to requests for technical assistance by phone, email and/or using a ticket management system.
    • Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
    • Perform password resets, re-certify tokens and install certificates.
    • Maintain and support personal computers, tablets, smart phones, servers, network equipment and common applications.
    • Utilize remote control software provided to perform problem resolution or diagnosis as required. · Monitor and escalate alerts from Antivirus systems.
    • Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
    • Quickly and accurately determine incident scope and impact.
    • Follow up on tickets at pre-defined intervals until resolved.
    • Act as a liaison between customers and technical escalation teams.
    • Provide a single view to the organization for information technology related problems.
    Why Choose Wellspring?

    You may be wondering why Wellspring would be a good option for you. Here are some of the benefits to being part of the IT team with Wellspring:

    • You'll be part of a dedicated and caring team and connect through weekly meetings and trainings
    • You'll receive support and help as needed
    • You'll be working with tenured, long-term staff
    • You will be office based out of the Frankenmuth Office
    • You'll be working full-time, 40 hour / week, Monday-Friday ; no weekends!
    • Your starting pay will be $20.00 / hour
    • You'll be able to enroll into our benefits of Health, Dental, and Vision Insurance, 403B Retirement Plan and Paid Time Off
    • You'll have the flexibility to be paid on demand with DailyPay
    • You'll have access to Wellspring SupportLinc, which is an employee assistance plan

    Your reporting office location will be the Wellspring FRANKENMUTH office:
    Wellspring Lutheran Services
    100 Mayer Rd.
    Frankenmuth, MI 48734

    Full Job Description available during the interview.

  • 22 Days Ago

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Help Desk Technician
  • Youth For Understanding USA, Inc.
  • SAGINAW, MI FULL_TIME
  • Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of ...
  • 7 Days Ago

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Help Desk Administrator/Technician
  • Youth For Understanding USA, Inc.
  • SAGINAW, MI FULL_TIME
  • Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of ...
  • 8 Days Ago

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Help Desk Technician
  • Youth For Understanding
  • Saginaw, MI FULL_TIME
  • Job ID 27701683 Location SAGINAW, MI 486031291 Other Location Description Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social respons...
  • 1 Month Ago

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IT Help Desk/ Vendor Management Agent
  • Connection, Inc.
  • Marlette, MI CONTRACTOR
  • Connection has a fantastic opportunity for a contract IT Help Desk/Vendor Management Agent. This is for one of our larger industrial products clients in Marlette, Michigan. This role will be full time...
  • 24 Days Ago

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Community Living Support/ In-Home Help (DSP)
  • Listening Ear Crisis Center
  • Mount Pleasant, MI PART_TIME
  • Position: Part-time (Days and Afternoons/flexible scheduling)Location: Mt. Pleasant, MichiganWage: $15.95 per hour Description: We are seeking In- Home Help Caregivers at Listening Ear. If you want to...
  • 6 Days Ago

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0 Help Desk Support jobs found in Flint, MI area

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Battery Module Design Release Engineer
  • American Battery Solutions
  • Lake Orion, MI
  • Job Description Job Description Job Summary: The Module Design Release Engineer (DRE) is responsible for the design, dev...
  • 4/25/2024 12:00:00 AM

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Warehouse Part Time Days
  • Lowes
  • Howell, MI
  • Life. Career. Build it Together Here. At Lowes, weve always been more than a home improvement store. For thousands of Lo...
  • 4/24/2024 12:00:00 AM

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School Counselor (FLEX MI)
  • LIFELONG LEARNING ADMINISTRATION CO
  • Flint, MI
  • Job Details Job Location North Flint - Flint, MI Position Type Regular Full-Time Salary Range $51,500.00 Salary/year Job...
  • 4/23/2024 12:00:00 AM

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Senior Mechanical Engineer
  • American Battery Solutions
  • Lake Orion, MI
  • Job Description Job Description Job Summary The Senior Mechanical Engineer is responsible for the design, development an...
  • 4/22/2024 12:00:00 AM

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Field Service Specialist
  • American Battery Solutions
  • Lake Orion, MI
  • Job Description Job Description Job Summary: The Field Service Specialist is responsible for building strong customer re...
  • 4/22/2024 12:00:00 AM

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IT TECHNICAL SERVICES MANAGER
  • Genesee County Michigan
  • Flint, MI
  • Union Appointed Full-Time/Part-Time Full-Time Open Date 4/12/2024 Closed Date 04/26/2024 Location Administration Buildin...
  • 4/21/2024 12:00:00 AM

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Warehouse Part Time Overnight
  • Lowes
  • Howell, MI
  • Life. Career. Build it Together Here. At Lowes, weve always been more than a home improvement store. For thousands of Lo...
  • 4/21/2024 12:00:00 AM

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Battery Electromechanical Engineer
  • American Battery Solutions
  • Lake Orion, MI
  • Job Description Job Description Job Summary: The Battery Electromechanical Engineer is responsible for the development a...
  • 4/21/2024 12:00:00 AM

Flint is the largest city and seat of Genesee County, Michigan, United States. Located along the Flint River, 66 miles (106 km) northwest of Detroit, it is a principal city within the region known as Mid Michigan. According to the 2010 census, Flint has a population of 102,434, making it the seventh largest city in Michigan. The Flint metropolitan area is located entirely within Genesee County. It is the fourth largest metropolitan area in Michigan with a population of 425,790 in 2010. The city was incorporated in 1855. Flint was founded as a village by fur trader Jacob Smith in 1819 and beca...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$49,541 to $62,094
Flint, Michigan area prices
were up 1.3% from a year ago