Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Orlans Group is seeking a Helpdesk Support Analyst to join our dynamic and growing law firm and real property focused companies. Orlans companies offer sophisticated products and services through highly efficient processes, innovative technology, and skilled team members. We strive to hire forward-thinking candidates that share our firm’s values and our focus on diversity, equity, inclusion and belonging.
Major Duties and Responsibilities:
Job Requirements:
COMPANY EXPECTATIONS:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Why you should join Orlans PC?
Orlans PC offers a competitive salary and a full spectrum of benefits, flexible hours, 401(k) plan with company match, progressive health care plans, and an unlimited PTO program, to highlight a few.
Interested about learning more about Orlans PC, please visit us at www.orlans.com. We invite you to explore a career opportunity with our organization by clicking on the link below to apply.
Orlans is an Equal Opportunity Employer
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0 Help Desk Support jobs found in Farmington, MI area