Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
HELP DESK SUPPORT
FOR MORE THAN 138 YEARS, WE HAVE BEEN A POWERFUL, INNOVATIVE FULL-SERVICE LAW FIRM HELPING TO BUILD THE AMERICAN WEST.
Fennemore isn’t your average law firm. With 17 offices in 5 states and industry-leading job satisfaction, you’ll join a dynamic team that is setting trends, breaking records, and helping clients and employees thrive. You will be a part of an extraordinary group of individuals who collaborate and find solutions together - a team that is inclusive, makes connections, and brings their passion and pride to all they do.
Together we strive to create an inclusive law firm that upholds respect for each other and our unique backgrounds. We commit on all levels to work together to promote equal opportunity, to understand and value differences, and to foster a dignified and diverse work environment. Fennemore’s commitment to our values translates into the workplace. Law.com named Fennemore the fastest-growing law firm in the U.S., and we consistently have among the best retention statistics in the industry.
Fennemore is seeking a full-time HELP DESK SUPPORT team member to provide assistance in our Denver, Colorado office.
Responsibilities:
Qualifications:
Total Rewards:
CAUTION: Employment scams are on the rise, and we want you to be aware. Please read this consumer alert from the FTC for more details: https://tinyurl.com/FTC-Consumer-Alert. Note that we will never ask you to download and interview through an app such as Signal. If you are approached by a scammer or have any concerns about communications that appear to be coming from Fennemore, please let us know.
PLEASE CONSIDER APPLYING TODAY
Fennemore is an equal opportunity employer and encourages people from all social, economic, and ethnic groups, and individuals with disabilities, to apply to our positions. Fennemore is dedicated to maintaining an atmosphere that promotes the diversity of personal backgrounds, experiences, abilities, perspectives, and ideas. If your experience and qualifications are close to what you see listed here – even if not a perfect match - please still consider applying. If you require assistance or need reasonable accommodations during any point in the application or interview process, please let us know.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. Any employee may be required to perform duties outside of their normal assigned responsibilities, as needed.