Help Desk Support jobs in Arizona
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
- mPulse Mobile
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Tucson, AZ
FULL_TIME
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Job Category: Account ManagementRequisition Number: HELPD001036
Posting DetailsPosted: February 20, 2024Full-Time
LocationsTuscon Remote
Job DetailsDescription
Primary Responsibilities
The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk Team works closely together to ensure our callers receive an excellent customer experience.
Essential Duties- 40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
- Support inbound calls for multiple health plans for password reset / registration assistance
- Return voicemails/emails for password reset/registration assistance
- May answer non-technical questions regarding functionality
- Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio’s customer tracking software
- Complete special projects or other duties as assigned.
- Takes on-call duty as assigned.
Skills and Qualifications
- High School Diploma or GED
- Effective verbal communication skills and problem-solving skills
- Proficient in using multiple computer applications simultaneously
- 1 year phone support or call center experience
- Must be able to type a minimum of 30 wpm
- Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
- Healthcare or medical industry experience preferred
- Preference given if fluent in Spanish
Work Environment
- Flexibility to work remotely or in-office if located in Tucson, AZ.
- Occasional off-hour/evening/weekend and/or overtime hours will be required
- Small, family-like atmosphere as opposed to a large call-center environment
- The essential functions of this position may be performed remotely or in a climate-controlled office environment. Some office areas will contain a significant amount of computer and peripheral equipment (e.g., printers) producing the associated electronic equipment noise
- While performing the duties of this job, the employee is required to move about an office
controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds; balance, stoop, kneel, or crouch. - 2 Days Ago
- CRS Temporary Housing
-
Phoenix, AZ
FULL_TIME
- Help Desk Support SpecialistJob Location: Corporate Headquarters10851 N. Black Canyon Hwy # 700, Phoenix, AZ 85029.Position Type: Full TimeJob Category: Information TechnologyThis position will provid...
- 1 Month Ago
- PK Tech
-
Phoenix, AZ
FULL_TIME
- BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW: 1) You live within 30 minutes of 7th St and Camelback in Phoenix. 2) Your resume reflects a person trying to make a career out o...
- 29 Days Ago
- Chartis Federal
-
Huachuca, AZ
FULL_TIME
- DescriptionWe are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and p...
- 1 Month Ago
- Test
-
Phoenix, AZ
FULL_TIME
- At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of pa...
- 1 Month Ago
- INTECON
-
Fort Huachuca, AZ
FULL_TIME
- *Pipeline Position* ***Active DOD Security Clearance Required (Secret or Higher)*** INTECON is seeking a full-time Automated Communications Engineering Software (ACES) and Simple Key Loader (SKL) Tech...
- Just Posted
Help Desk Support jobs at Popular Companies
- Generis Tek Inc.
-
Golden, CO
- Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhinav Chakraborty ...
- 4/23/2024 12:00:00 AM
- Larson Design Group
-
Maitland, FL
- Job Description Job Description About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Eng...
- 4/23/2024 12:00:00 AM
- Dexian
-
Atlanta, GA
- Position: Help Desk Support Location : Alpharetta, GA/ Remote Duration: 6 months Contract to hire Job Description: Respo...
- 4/23/2024 12:00:00 AM
- Dexian
-
Vinings, GA
- Position: Help Desk Support Location : Alpharetta, GA/ Remote Duration: 6 months Contract to hire Job Description: Respo...
- 4/22/2024 12:00:00 AM
- Ledgent Technology
-
Costa Mesa, CA
- Help Desk / Field Technician (level 1.5) Onsite in Costa Mesa Direct-hire $60-65K (depending on experience) The ideal ca...
- 4/22/2024 12:00:00 AM
- LanceSoft
-
Trenton, NJ
- Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, ...
- 4/21/2024 12:00:00 AM
- Latitude Inc
-
Millersville, MD
- Job Title: Field Service Desk Technician Location: Millersville, MD Area (75% Travel to Client Sites) Salary Range: $50,...
- 4/21/2024 12:00:00 AM
- System One
-
Los Angeles, CA
- Job Description Job Description Fast paced well known non-profit organization serving the homeless population is looking...
- 4/19/2024 12:00:00 AM