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Help Desk Support Assistant jobs in the United States

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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IT Support/Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.

    Expected Hours (subject to change):
    Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30p

    Who We Are:

    We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For:

    Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

    This position entails:
    • Resolving support issues to decrease downtime for customers.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non-shrink-wrap-related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player (communicating well with w/coworkers & managers).
    • Enhancing business, verbal, and written skills.

    Requirements:
    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience.
    • Must also type at least 30 WPM.
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification.
    • A drug test will be required.
    Reports to: Team Lead.

    Company Benefits:
    • Vacation and Sick benefits start accruing on 1st day of training.
    • Nine paid holidays (with or without Personal days).
    • $270 toward employee’s monthly medical premium paid by the company.
    • $10K life insurance and Short-term disability paid by the company.
    • Dental, Long-term disability, and additional Voluntary Term Life insurance available.

    Only those candidates selected for an interview will be contacted.
  • 12 Days Ago
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IT Support / Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.Who We Are:We are ...
  • 26 Days Ago
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Help Desk Technician
  • Help Desk Technician
  • Little Rock, AR FULL_TIME
  • At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
  • 6 Days Ago
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Bilingual Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Job Details:Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Wed 4:30p-10:30...
  • Just Posted
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Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Sun-Wed 8a-6:30pWho We Are:...
  • 18 Days Ago
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Bilingual Spanish Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd shift Wed-Sat 11p-9:30a...
  • 23 Days Ago
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Help Desk Support Assistant jobs at Popular Companies

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Remote Senior SAP SD Urgent
  • tekHouse
  • Columbus, OH
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/21/2024 12:00:00 AM
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Supervisor - Social Work and Mental Health Partnerships (Supervisor B-260)
  • Columbus City Schools
  • Columbus, OH
  • Salary: $105,971.00 Annually Location : Columbus, OH Job Type: Full Time Job Number: 24-2441-A5 Department: Academics Op...
  • 4/21/2024 12:00:00 AM
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Customer Service Representative (Columbus, Ohio)
  • Hamilton Parker Company
  • Columbus, OH
  • Customer Service Representative Columbus, Ohio **Customer Service Representative** Responsible for assisting Hamilton Pa...
  • 4/20/2024 12:00:00 AM
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Remote Customer Service Representative
  • Verizon Communications, Inc.
  • Hilliard, OH
  • **Remote Customer Service Representative** * Job # 591614 * Date posted - 2022-02-04 Share this Job **** **When you join...
  • 4/20/2024 12:00:00 AM
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Customer Service Assistant 3 (20060514)
  • Ohio
  • Reynoldsburg, OH
  • Job Description **Primary Location** : United States of America-OHIO-Franklin County-Reynoldsburg Compensation : $20.76/...
  • 4/20/2024 12:00:00 AM
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Client Services Supervisor for an IT Managed Service Provider
  • EasyIT
  • Columbus, OH
  • Job Description Job Description EasyIT is currently growing our Client Services team and creating new positions to help ...
  • 4/19/2024 12:00:00 AM
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Remote Customer Service Representative
  • Verizon Communications, Inc.
  • Columbus, OH
  • **Remote Customer Service Representative** * Job # 591614 * Date posted - 2022-02-04 Share this Job **** **When you join...
  • 4/19/2024 12:00:00 AM
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IS Customer Service Analyst II - ECHT (Wed - Sat 8:30am - 7:30pm)
  • edgecomputingassociation.com
  • Columbus, OH
  • Location Columbus, Ohio , United States Overview: The IS Customer Service Analyst 2 serves as the initial point of conta...
  • 4/19/2024 12:00:00 AM
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Income Estimation for Help Desk Support Assistant jobs
$45,446 to $55,950