Help Desk Support Assistant jobs in Virginia Beach, VA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk
  • Electronic Systems, Inc.
  • Virginia Beach, VA CONTRACTOR
  • Overview

    We are proactively seeking a Help Desk Technician for future roles within our growing IT Staffing Division. At ESI, the IT Staffing & Recruitment Team partners with our IT Clients to uncover, facilitate, and fill their staffing needs. The technician will provide accurate and timely technical support to customers via telephone, email and chat. The calls will be technical in nature with varying degrees of priority. In this role. The Technician is also responsible for escalating the call/ticket to the appropriate resource.

    Responsibilities

    • Remotely troubleshoot hardware and software issues
    • Answer a high volume of incoming calls from internal clients
    • Provide Level One and Level Two support and escalate as needed
    • Provide excellent customer service always
    • Document details of all calls and update ticketing system appropriately

    Qualifications

    Qualifications

    • Excellent documentation, communication, and customer service skills
    • Strong working knowledge of PC's and laptops
    • Ability to troubleshoot a wide range of technical issues remotely
    • Ability to think outside the box and identify root cause
    • Working knowledge of major networking components, network operating systems and basic computer hardware components
    • Prior experience with ticketing systems (Service Now, Remedy, ConnectWise, etc.)
    • Prior experience with Windows Operating Systems, MS Office, remote desktop services, and network troubleshooting
    • Secure remote access
    • Intermediate experience with iOS/Android mobile platforms
    • Windows PowerShell (basic)

     

    Required Certifications:

    • Comptia A
    • Microsoft MCT (various)preferred

    At ESI, the IT Staffing & Recruitment Team partners with our IT clients and staffing candidates to understand their needs, goals, and make placements accordingly.

    Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

    ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. Electronic Systems is a tobacco- and smoke-free work environment.

     

  • 21 Days Ago

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Oracle Help Desk Support – SECRET Clearance – Virginia Beach - Onsite
  • BizFirst
  • Norfolk, VA FULL_TIME
  • Oracle Help Desk Support – SECRET Clearance – Virginia BeachBizFirst is assisting our client with recruiting a skilled and experienced Help Desk Support professional who will apply technical expertise...
  • 1 Day Ago

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Help Desk Associate
  • DAO Emerging Technologies, Inc.
  • VIRGINIA BEACH, VA FULL_TIME
  • Our Support Team in seeking route accounting support personnel for this position to assist with the following:Create various statistical reports for customer and internal use.Perform accurate data ent...
  • 1 Day Ago

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Junior Help Desk Technician
  • Westminster-Canterbury on Chesapeake Bay...
  • Virginia, VA FULL_TIME
  • Job Description WHAT YOU WILL DO Responsible for assisting customers who are experiencing procedural or operating difficulty with the use of Information Technology applications, products, or services....
  • 11 Days Ago

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Help Desk Technician
  • Janus Research Group LLC
  • Virginia, VA FULL_TIME
  • Objective: We are seeking a Help Desk Technician to provide accurate and timely technical support to all employees, across different levels of our company. You should be a quick learner, with great cu...
  • 13 Days Ago

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Front Desk Closing Assistant
  • Wave Children's Learning Center
  • Virginia, VA PART_TIME
  • Summary Staff at Wave Children's Learning Center create a caring and safe environment for the children and plan activities to improve the overall care and quality of education. Wave Children's Learnin...
  • 6 Days Ago

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0 Help Desk Support Assistant jobs found in Virginia Beach, VA area

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Customer Support Center Specialist
  • LinTech Global, Inc.
  • Portsmouth, VA
  • Job Description Job Description Customer Support Center Specialist The CSC Specialist serves as the first point of conta...
  • 3/29/2024 12:00:00 AM

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Guest Services Agent
  • Wyndham Hotel Group
  • Virginia Beach, VA
  • ** Guest Services Agent** Location: Virginia Beach, VA, US Property Name: La Quinta by Wyndham Norfolk - Virginia Beach ...
  • 3/29/2024 12:00:00 AM

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Front Desk Coordinator - Virginia Beach, VA
  • The Joint Chiropractic
  • Virginia Beach, VA
  • Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proa...
  • 3/28/2024 12:00:00 AM

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Front Desk Specialist
  • Vacasa
  • Virginia Beach, VA
  • Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and...
  • 3/28/2024 12:00:00 AM

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Front Desk
  • Wyndham Hotel Group
  • Virginia Beach, VA
  • ** Front Desk** Location: Virginia Beach, VA, US Property Name: La Quinta by Wyndham Norfolk - Virginia Beach Req Id: 14...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • Excel Fitness
  • Virginia Beach, VA
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Excel Fitness
  • Norfolk, VA
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 3/26/2024 12:00:00 AM

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Senior Systems Engineer
  • HRSD Talent Management
  • Virginia Beach, VA
  • Will work with a team of 7 Senior System Engineers in support of HRSD's network infrastructure. Eligible for flexible Hy...
  • 3/26/2024 12:00:00 AM

Virginia Beach is located at 36°51′02″N 75°58′40″W / 36.8506°N 75.9779°W / 36.8506; -75.9779 (Virginia Beach). According to the United States Census Bureau, the city has a total area of 497 square miles (1,290 km2), of which 249 square miles (640 km2) is land and 248 square miles (640 km2) (49.9%) is water. It is the largest city in Virginia by total area and third-largest city land area. The average elevation is 12 feet (3.7 m) above sea level. A major portion of the city drains to the Chesapeake Bay by way of the Lynnhaven River and its tributaries. The city is located at the southeaster...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,321 to $53,336
Virginia Beach, Virginia area prices
were up 1.2% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020