Help Desk Support Assistant jobs in Suffolk, VA
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- ASC
-
Newport, VA
CONTRACTOR
-
Must be available 2nd Shift is more likely (3:30pm – 11:30pm), but also 3rd shift (11:30pm – 7:30am) with rotating weekends. Mostly remote role, no set schedule to be onsite.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or other 2 year technical degree in related discipline and 0 years experience
Equivalency: Associate’s Degree and 0 years of experience. A relevant professional certification can be substituted for an Associate's Degree.
- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
- Experience doing technical support over the telephone and/or in chat
- Experience with troubleshooting Windows clients
- Experience working remotely
Job Type: Contract
Salary: $18.00 - $21.00 per hour
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Experience:
- IT Helpdesk Support: 1 year (Preferred)
Location:
- Newport News, VA (Required)
Work Location: Remote
- 12 Days Ago
- PROLIM
-
Newport, VA
CONTRACTOR
- Role: Help Desk Technical Support 1 Huntington Ingalls, Newport News, VA 3 Positions - 2nd Shift, 3rd Shift Resolves technical problems and answers queries by telephone in support of internal and/or o...
- 10 Days Ago
- Enterprise Horizon Consulting Group
-
Yorktown, VA
FULL_TIME
- Job DetailsCompany Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army...
- Just Posted
- By Light Professional IT Services LLC
-
Eustis, VA
OTHER
- Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that ...
- 5 Days Ago
- By Light Professional IT Services LLC
-
Fort Eustis, VA
FULL_TIME
- Help Desk Administrator Job Locations US-VA-Ft. Eustis ID 2023-8163 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II Overview The Army Training Support Center (ATSC) is located at ...
- 6 Days Ago
- Axom Technologies
-
Fort Eustis, VA
FULL_TIME
- Help Desk Administrator Job Locations US-VA-Ft. Eustis ID 2023-8163 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II Overview The Army Training Support Center (ATSC) is located at ...
- 20 Days Ago
- Current Active Filter
- Suffolk, VA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Support Assistant jobs found in Suffolk, VA area
- Excel Fitness
-
Norfolk, VA
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/15/2024 12:00:00 AM
- Colonial Williamsburg
-
Williamsburg, VA
- Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and...
- 4/15/2024 12:00:00 AM
- Sport & Health
-
Chesapeake, VA
- ** Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** FRONT014294 Showing 1 location **...
- 4/15/2024 12:00:00 AM
- Bon Secours
-
Suffolk, VA
- Thank you for considering a career at Bon Secours! Certified Medical Assistant - Bon Secours Surgical Specialists Harbou...
- 4/14/2024 12:00:00 AM
- Southeastern Virginia Health System
-
Suffolk, VA
- Job Description Job Description We currently have positions available in our office in Suffolk, VA Southeastern Virginia...
- 4/14/2024 12:00:00 AM
- Apex Systems
-
Virginia Beach, VA
- Job Description Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, s...
- 4/13/2024 12:00:00 AM
- Excel Fitness
-
Suffolk, VA
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/13/2024 12:00:00 AM
- Gates, Hudson & Associates
-
Portsmouth, VA
- Overview: Gates Hudson is seeking a dynamic and experienced professional to join our team as a Property Manager for one ...
- 4/13/2024 12:00:00 AM
About Suffolk, Virginia
were up 1.2% from a year ago