Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Member One' s mission is to help our members, employees, and communities flourish. Our vision is to be our members' favorite solution however they wish to bank with us. We create and enhance member relationships by providing a knowledgeable team that offers exceptional services.
We are looking for a Help Desk Technician to serve members in our Admin/Headquarters. We work in a collaborative work environment where we are motivated to redefine what the "member experience" looks like at all levels of the organization. This role will support external member experience by providing in-person financial knowledge and services to members of Member One FCU.
Benefits for you:
REQUIRED EDUCATION/EXPERIENCE:
Associates degree and/or certification in I.T. related field preferred.
Three years of related experience.
Must maintain valid driver’s license.
Must possess the following: a general understanding of LAN WAN environments and a thorough knowledge of PC operating systems with an understanding of standard trouble shooting practices for applications.
Possess a general understanding of a virtual environment and knowledge of Windows active directories.
Excellent problem solving, communication and written skills.
Must possess the ability to interpret technical material and able to present ideas and procedures clearly to others
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