Help Desk Support Assistant jobs in Rhode Island

Job# : 2014188

Job Description :

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Apex has an opportunity for a Help Desk Support role . This is a 6 month contract position in Providence, Rhode Island.

For applicants who are interested in the Help Desk Support opportunity; please send a Word resume to Liz Papell, Professional Recruiter, at lpapell@apexsystems.com

Position : Help Desk Support

Location : 313 Iron Horse Way Providence RI 02908

Rate : $20 / hr

Duration : 6 month-contract-to-hire

Position Description :

• Assist with serving as the first point of contact for customers seeking technical assistance over the phone or email
• Assist with performing remote troubleshooting and problem diagnoses
• Utilize internal knowledge and processes to determine the best solution based on the issue and details provided by customers
• Assist with walking customers through the problem-solving process
• Assist with directing unresolved issues to next level support groups
• Assist with providing accurate information to customers on IT products or services
• Assist with recording service call data, events and problems and their resolution in Cherwell Incident Tickets
• Assist with providing ticket update statuses to customers as requested
• Assist with providing incident escalation support, including paging of support teams and initiating bridge / conference calls between customers and support teams to drive urgent issue resolution
• Pass on any feedback or suggestions by customers to the Service Desk Management Team

Requirements :

English / Spanish Speaking

Shift : Tuesday-Sunday 3 : 00-11 : 30 PM EST

Additional Benefits :

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical / health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Last updated : 2024-04-29