Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Agtegra Cooperative is a local agricultural cooperative headquartered in Aberdeen, SD. It is owned by over 6,700 farmers and ranchers, predominantly in North and South Dakota, with a network of over 70 locations and 850 employees. For more information, please visit www.agtegra.com.
At Agtegra, our mission is simple: ‘Do something great for my farm and family that nobody else will do.’ To accomplish this, Agtegra offers diverse career opportunities where employees can grow and work in their local communities. Your personal and professional needs matter here – which is why we offer a variety of competitive benefits to employees, including healthcare and retirement, generous paid-time-off (PTO), family leave, and a clothing allowance just to name a few. It’s not just a job at Agtegra – it’s a place where we invite all employees to Start Here. Grow Here.
POSITION SUMMARY
The hedge desk operator / grain support specialist assists in the company’s grain marketing and origination efforts by supporting the grain merchandising and accounting staff in the Administrative Office. This position will be assigned various projects and assignments to increase the employee’s knowledge of grain marketing and general accounting.
KEY RESPONSIBILITES
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.
Agtegra Cooperative is an equal opportunity employer.
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