Help Desk Support Assistant jobs in Olathe, KS

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support Technician
  • Central Computer Distribution
  • Olathe, KS FULL_TIME
  • Position Overview:

    We are seeking an experienced Help Desk Support Technician to join our team. The ideal candidate should have a minimum of 5 years of relevant experience in providing technical support, preferably in a Managed Service Provider (MSP) environment. The candidate must possess a strong background in Office 365 support, including SharePoint and Azure, as well as familiarity with various line of business applications such as QuickBooks and Sage. Additionally, knowledge of Windows servers, firewalls, and switches would be highly beneficial. The Help Desk Support Technician will play a crucial role in assisting clients with technical issues, troubleshooting software and hardware problems, desktop and laptop setups, and delivering exceptional customer service. This is not a work from home position.

    Responsibilities:

    • Provide efficient and effective technical support to clients, both remotely and onsite, in a timely and professional manner.
    • Diagnose and resolve hardware, software, network, and system issues reported by clients, ensuring minimal downtime and disruption.
    • Collaborate with team members to escalate complex technical issues and ensure timely resolutions.
    • Utilize remote support tools to troubleshoot and resolve client problems remotely.
    • Assist clients in setting up and configuring Office 365 services, including SharePoint and Azure resources.
    • Troubleshoot and support various line of business applications, such as QuickBooks and Sage, to ensure seamless client operations.
    • Perform desktop and laptop setups, including hardware and software configuration, installation, and updates.
    • Possess knowledge of Windows servers, firewalls, switches, and other networking components to provide comprehensive technical support.
    • Document and maintain accurate records of client interactions, technical issues, and resolutions in the help desk ticketing system.
    • Proactively identify trends in technical issues and provide feedback to improve overall client satisfaction and system stability.
    • Participate in knowledge sharing and training activities to stay up-to-date with the latest technologies and best practices.
    • Collaborate with other team members to contribute to the continuous improvement of processes and procedures.

    Qualifications:

    • Minimum of 5 years of experience in a technical support role, with a proven track record of troubleshooting and resolving IT issues.
    • Prior experience working in a Managed Service Provider (MSP) environment is required.
    • Strong proficiency in Office 365 support, including SharePoint and Azure services.
    • Familiarity with line of business applications, such as QuickBooks and Sage, is essential.
    • Knowledge of Windows servers, firewalls, switches, and networking components is highly beneficial.
    • Excellent problem-solving skills and the ability to think critically under pressure.
    • Exceptional customer service skills with the ability to communicate technical information to non-technical users.
    • Strong verbal and written communication skills.
    • Relevant technical certifications (e.g., CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator, etc.) are a plus.
    • Ability to adapt to a fast-paced and dynamic work environment.
    • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.

    Additional Information:

    • This is not a work from home position; the Help Desk Support Technician is required to work onsite at our location.
    • The role includes responsibility for desktop and laptop setups, including hardware and software configuration.

    Job Type: Full-time

    Pay: $3,800.00 - $5,500.00 per month

    Benefits:

    • Employee discount
    • Health insurance
    • Paid time off

    Experience level:

    • 5 years

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Help desk: 5 years (Required)

    Work Location: In person

  • Just Posted

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HELP DESK SUPPORT
  • RIVERSIDE TRANSPORT GROUP
  • KANSAS CITY, KS OTHER
  • Job Details Job Location: KS Kansas Avenue RTI - KANSAS CITY, KS Salary Range: Undisclosed Job Category: Information Technology DescriptionRiverside Transport Inc. has an opening for Helpdesk Support ...
  • 16 Days Ago

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CGSS Help Desk Support Specialist, CAC
  • Yorktown Systems Group
  • Fort Leavenworth, KS FULL_TIME
  • EEO STATEMENT Yorktown Systems Group, Inc. is an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion,...
  • 22 Days Ago

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Tier 1 Help Desk Support (on-site)
  • FYI-For Your Information, Inc.
  • Overland Park, KS FULL_TIME
  • As a Tier 1 Help Desk Support you will resolve problems and respond to service tickets and queries. You will support troubleshooting hardware, software, network, system application access and telecomm...
  • 1 Month Ago

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Help desk
  • Fastenal
  • Edwardsville, KS FULL_TIME
  • OVERVIEW : Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, ...
  • 21 Days Ago

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Help desk
  • Advantage Tech
  • Overland Park, KS FULL_TIME
  • Advantage Tech is looking for a Help Desk Technician who is responsible for maintaining end user computer systems and peripherals and providing first level technology support and problem resolution to...
  • 1 Month Ago

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0 Help Desk Support Assistant jobs found in Olathe, KS area

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Veterinary Customer Service Representative
  • Oxford Animal Hospital
  • Overland Park, KS
  • Description Position at Oxford Animal Hospital Oxford Animal Hospital is hiring a Part-Time Veterinary Customer Service ...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative Scheduling
  • The University of Kansas Health System
  • Olathe, KS
  • Position Title Patient Service Representative Scheduling Olathe Health Cancer Center 15123 S. OMC Parkway Position Summa...
  • 3/28/2024 12:00:00 AM

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Senior Nutrition Data Technician (Customer Service II)
  • Johnson County Kansas
  • Olathe, KS
  • Overview: A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and e...
  • 3/28/2024 12:00:00 AM

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Group Customer Service Op. Lead
  • eDreams Odigeo SA
  • Shawnee, KS
  • **Group Customer Service Op. Lead** **Job Description** Posted 3 days ago **eDreams ODIGEO** (www.edreamsodigeo.com) is ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Companalyst
  • Olathe, KS
  • * Customer Service Representative in Medical Transportation Management (MTM) **Customer Service Representative** POSTED ...
  • 3/27/2024 12:00:00 AM

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Valet & Bell Attendant
  • Country Club Lodging, LLC
  • Kansas City, MO
  • Job Type Full-time, Part-time Description The highly anticipated Cascade Hotel Kansas City: a Marriott Tribute Portfolio...
  • 3/26/2024 12:00:00 AM

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Customer Service Specialist (Hiring Immediately)
  • Extra Space Storage LP
  • Kansas City, KS
  • **Job Description** As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team wit...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist (Starting at $17/hr)
  • Extra Space Storage, Inc.
  • Kansas City, MO
  • As a Customer Service Specialist, you will have the opportunity to be part of a diverse team with an excellent company c...
  • 3/24/2024 12:00:00 AM

Olathe (/oʊˈleɪθə/ oh-LAY-thə) is the county seat of Johnson County, Kansas, United States. It is the fourth most populous city in the Kansas City Metropolitan Area and Kansas. With a 2010 population of 125,872. By 2017, the Census Bureau estimated Olathe's population had grown to 137,472. It is the headquarters of Garmin. Olathe is bordered by the cities of Lenexa to the north, Overland Park to the east, De Soto to the northwest, and Gardner to the southwest. According to the United States Census Bureau, the city has a total area of 60.42 square miles (156.49 km2) of which 59.66 square mile...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,179 to $54,392
Olathe, Kansas area prices
were up 1.7% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020