Help Desk Support Assistant jobs in Oak Lawn, IL
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Teamware Solutions (quantum leap consulting).
-
Lincolnshire, IL
CONTRACTOR
-
Job Role: Help Desk Support
Location: Lincolnshire, IL or San Francisco, CA (Day 1 onsite)
Duration: 12 Months
Client: ITC Infotech USA
Rate: $20/hr to $24/hr
Need 10 Years of Experience
· Provide active resolution on all calls or emails logged for IT assistance within the agreed upon SLA timeframes.
· Answer user inquiries regarding computer software or hardware operation to resolve problems timeously.
· Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
· Refer major hardware or software problems or defective products to vendors or technicians for Help.
· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities on the relevant systems.
· Accept in scope Services Incidents and Service Requests from the internal divisional clients IT Help Desk(s) and End-Users or from external contracted Service Providers
· Record and redirect/dispatch out of scope Calls and/or Service Requests as per process agreed with client.
Job Type: Contract
Salary: $20.00 - $24.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 10 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Lincolnshire, IL: Relocate before starting work (Required)
Work Location: In person
- 12 Days Ago
- Robert Half
-
Chicago, IL
PER_DIEM
- Robert Half is looking for an experienced Help Desk Analyst for a short-term contract role. The role involves being a standalone onsite IT contact for around 90 end users, managing an average of 20 he...
- 3 Days Ago
- Pyramid Consulting, Inc
-
Schiller Park, IL
CONTRACTOR,FULL_TIME
- Immediate need for a talented Technical Support Help Desk. This is a 06 Months Contract opportunity with long-term potential and is located in Houston, TX(Onsite). Please review the job description be...
- 9 Days Ago
- Pyramid Consulting, Inc
-
Schiller Park, IL
CONTRACTOR,FULL_TIME
- Immediate need for a talented Technical Support Help Desk. This is a 06 Months Contract opportunity with long-term potential and is located in Houston, TX(Onsite). Please review the job description be...
- 9 Days Ago
- Orion Innovation
-
Chicago, IL
FULL_TIME
- Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, exp...
- 22 Days Ago
- Teamware Solutions Quantum Leap
-
Lincolnshire, IL
FULL_TIME,CONTRACTOR
- Job Role: Help Desk Support Location: Lincolnshire, IL or San Francisco, CA (Day 1 onsite) Duration: 12 Months ROLES & RESPONSIBILITIES: · Need 10 Years of Experience · 3-5 years of experience · Provi...
- 12 Days Ago
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0 Help Desk Support Assistant jobs found in Oak Lawn, IL area
- Help at Home, LLC
-
Chicago, IL
- **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
- 4/19/2024 12:00:00 AM
- Help at Home, LLC
-
Chicago, IL
- **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
- 4/19/2024 12:00:00 AM
- e.biT Consulting
-
Chicago, IL
- Our client is seeking a Help Desk professional responsible for addressing service requests and incidents by phone, email...
- 4/18/2024 12:00:00 AM
- Waterton
-
Chicago, IL
- ** Customer Service Representative** **Job Category****:** R Office Other **Requisition Number****:** CUSTO01939 Showing...
- 4/18/2024 12:00:00 AM
- Daxko
-
Chicago, IL
- **Customer Service Advocate (Open to Remote)** * 200 S Wacker Dr, Chicago, IL 60606, USA * Employees can work remotely *...
- 4/18/2024 12:00:00 AM
- Sentinel Technologies Inc.
-
Downers Grove, IL
- Sentinel is looking for a help desk agent to assist one of our clients. The ideal candidate would set up new laptops, in...
- 4/17/2024 12:00:00 AM
- 24x7 hospitality technology llc
-
West Chicago, IL
- Job Description Job Description Installation / Help Desk professional for a fast growing National POS company in Geneva ...
- 4/17/2024 12:00:00 AM
- tekHouse
-
Chicago, IL
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/16/2024 12:00:00 AM
About Oak Lawn, Illinois
were up 0.8% from a year ago