Help Desk Support Assistant jobs in Normal, IL

Job Overview:
We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, providing excellent customer service, and maintaining IT infrastructure.

Duties:
- Provide support to end-users for hardware and software-related issues.
- Assist in the setup, configuration, and maintenance of IT equipment.
- Troubleshoot network connectivity issues including VPN setups.
- Respond to IT support tickets promptly and resolve technical problems efficiently.
- Utilize Help Desk ticketing system to track and document support requests.
- Communicate effectively with users to understand and address their IT concerns.
- Collaborate with the team to improve IT processes and procedures.

Qualifications:
- Proven experience in IT support roles with a strong understanding of Windows operating systems.
- Familiarity with computer networking concepts and troubleshooting methodologies.
- Comfortable answering phone calls
- Excellent communication skills to interact with users at all levels.

This position offers the opportunity to work in a dynamic IT environment where you can enhance your technical skills and contribute to the smooth operation of our systems. If you are passionate about IT support and enjoy problem-solving, we encourage you to apply for this role.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Holiday pay
• Hourly pay
• Profit sharing

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Bloomington, IL 61704: Relocate before starting work (Required)

Work Location: Hybrid remote in Bloomington, IL 61704