Help Desk Support Assistant jobs in Newport News, VA
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- ASC
-
Newport, VA
CONTRACTOR
-
Must be available 2nd Shift is more likely (3:30pm – 11:30pm), but also 3rd shift (11:30pm – 7:30am) with rotating weekends. Mostly remote role, no set schedule to be onsite.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or other 2 year technical degree in related discipline and 0 years experience
Equivalency: Associate’s Degree and 0 years of experience. A relevant professional certification can be substituted for an Associate's Degree.
- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
- Experience doing technical support over the telephone and/or in chat
- Experience with troubleshooting Windows clients
- Experience working remotely
Job Type: Contract
Salary: $18.00 - $21.00 per hour
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Experience:
- IT Helpdesk Support: 1 year (Preferred)
Location:
- Newport News, VA (Required)
Work Location: Remote
- 21 Days Ago
- Enterprise Horizon Consulting Group
-
Yorktown, VA
FULL_TIME
- Job DetailsCompany Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army...
- 9 Days Ago
- TASC Technical Services
-
Newport, VA
FULL_TIME
- This job offer is not available in your country. Maintenance Janitor 3 - Ventura, CA 12 month contract, $24.50 / hr Position is for an aerospace / defense client. United States citizenship and a DoD T...
- 1 Day Ago
- By Light Professional IT Services LLC
-
Eustis, VA
OTHER
- Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that ...
- 14 Days Ago
- By Light Professional IT Services LLC
-
Fort Eustis, VA
FULL_TIME
- Help Desk Administrator Job Locations US-VA-Ft. Eustis ID 2023-8163 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II Overview The Army Training Support Center (ATSC) is located at ...
- 15 Days Ago
- Axom Technologies
-
Fort Eustis, VA
FULL_TIME
- Help Desk Administrator Job Locations US-VA-Ft. Eustis ID 2023-8163 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II Overview The Army Training Support Center (ATSC) is located at ...
- 29 Days Ago
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0 Help Desk Support Assistant jobs found in Newport News, VA area
- Enterprise Horizon Consulting Group
-
Yorktown, VA
- Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consultin...
- 4/26/2024 12:00:00 AM
- Excel Fitness
-
Norfolk, VA
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/25/2024 12:00:00 AM
- Colonial Williamsburg
-
Williamsburg, VA
- Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and...
- 4/25/2024 12:00:00 AM
- Excel Fitness
-
Virginia Beach, VA
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/25/2024 12:00:00 AM
- StarChase LLC
-
Virginia Beach, VA
- Job Description Job Description Job Description: Our company is expanding and looking for an ambitious and motivated ind...
- 4/24/2024 12:00:00 AM
- MyEyeDr.
-
Chesapeake, VA
- Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
- 4/24/2024 12:00:00 AM
- Aligned Orthopedic Partners
-
Virginia Beach, VA
- Physical Therapy Patient Service Coordinator Jordan Young Institute, Virginia Beach, VA Full Time Hourly Employee Who we...
- 4/23/2024 12:00:00 AM
- Excel Fitness
-
Norfolk, VA
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/22/2024 12:00:00 AM
About Newport News, Virginia
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