Help Desk Support Assistant jobs in New Jersey

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support Technician
  • Interstate Waste Services
  • Teaneck, NJ FULL_TIME
  • Responsibilities

    This position provides a first line of helpdesk support to all company employees, assisting them with hardware and software related issues via phone, email or on-site visits.

    Duties and Responsibilities

    • Manage Help Desk tickets in a timely manner.
    • Respond to employee issues via phone, email, computer chat or site visit.
    • To take ownership of user problems and be proactive when dealing with user issues and follow up to ensure issues are resolved.
    • Support users in the use of computer equipment and software by providing the necessary training and advice.
    • To arrange for external technical support where problems cannot be resolved in house.
    • Escalate issues to next level when necessary.
    • Obtain general understanding of OS and application operations related to company offered services.
    • Creating, editing and organizing department documentation.
    • Provide onsite support to any of IWS's facilities in NY/NJ. Travel within the area is required when needed. Requires about 25% local travel to other company sites.

    Qualifications

    • Strong knowledge of Microsoft based operating systems within a network environment.
    • Strong knowledge of the Microsoft Office suite of applications.
    • Use of computer imaging software.
    • Ability to diagnose and resolve basic computer technical issues.
    • Use of Apple Mobile devices and tablets.
    • Good understanding of TCP/IP networking.
    • Good understanding of PC hardware set-up and configuration.
    • Ability to work independently and efficiently to meet deadlines.
    • Highly organized to keep Help Desk tickets in order.
    • Excellent oral communication skills.
    • Being able to carry or transport various hardware.
    • Self-motivated, detail oriented and organized.

    Salary Range Minimum

    USD $24.50/Hr.

    Salary Range Maximum

  • 23 Days Ago

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IT Help Desk Support
  • Jewish Family Service of Atlantic & Cape May Counties
  • Margate, NJ FULL_TIME
  • This position will provide JFS with information technology support to optimize operational efficiency. The duties include resolving technical issues, maintaining hardware and software installations, a...
  • 4 Days Ago

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Help Desk Technical Support
  • Geopaq Logic
  • Ridgefield, NJ CONTRACTOR,FULL_TIME
  • Job Title : Helpdesk/Tech Support Sr. Staff Work Location: Ridgefield Park, NJ 07660 Duration : 1 years Primary Responsibilities Serving as an escalation point of contact for internal applications, ha...
  • 9 Days Ago

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Help Desk Support Technician
  • The FixHRs
  • Trenton, NJ FULL_TIME
  • The FixHRs has been contracted to fill the role of Help Desk Support Technician for an organization in Trenton, NJ. Responsibilities Ensure complex customer issues are promptly addressed, documented a...
  • 8 Days Ago

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Help Desk/Systems Support
  • Archer & Greiner
  • Voorhees, NJ FULL_TIME
  • HELP DESK/ SYSTEMS SUPPORTArcher & Greiner, P.C. seeks a Help Desk/Systems Support to work in our Voorhees, NJ office. This position will be onsite, Monday through Friday (hours will vary), as well as...
  • 8 Days Ago

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Help Desk Support Agent
  • Qualcom Talent Management
  • Trenton, NJ FULL_TIME
  • Company DescriptionWe have extensive experience in helping companies keep up with the dramatic changes in distribution center and warehouse operations. Our warehouse design consulting team combines on...
  • 14 Days Ago

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IT Help Desk Agent
  • Vinculum Inc
  • Harrisburg, PA
  • Job Description Job Description Skills: MS Office, Some IT experience/knowledge, Call Center interaction
  • 3/28/2024 12:00:00 AM

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Customer Service Desk Officer
  • DLL Group
  • ** Our organisation** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/28/2024 12:00:00 AM

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Help Desk Agent
  • Connection
  • Atlanta, GA
  • Job Description Job Description Help Desk Agent Working under minimal supervision of the Help Desk Team Lead, the Help D...
  • 3/26/2024 12:00:00 AM

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Intern
  • Atria Support Center
  • Louisville, KY
  • Overview: Whats the difference between a job and a meaningful, rewarding career? The people you serve. When you work at ...
  • 3/26/2024 12:00:00 AM

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Help Desk Representative
  • J Townsend Personnal, Inc. JTP Temp, Inc.
  • Mobile, AL
  • Job Description Job Description EXPERIENCE REQUIRED!!! Experience with printers is necessary. Travel is required 25%-35%...
  • 3/25/2024 12:00:00 AM

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Help Desk Representative
  • The Jacobson Group
  • Whitehouse Station, NJ
  • Job Description Job Description Job Schedule-First 2 weeks of training will be 40 hours/week on site. After training, it...
  • 3/25/2024 12:00:00 AM

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Sr Help Desk Agent
  • Connection
  • Austin, TX
  • Overview: The Sr Help Desk Agent works under minimal supervision of the Help Desk Manager, referring only exceptional pr...
  • 3/25/2024 12:00:00 AM

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Help Desk Agent
  • Netsurit Consultants Inc
  • Albuquerque, NM
  • Job Description Job Description General Independence Demonstrates autonomy with normal / expected day to day activities ...
  • 3/24/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$49,887 to $61,420

Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020