Help Desk Support Assistant jobs in North Carolina
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Ascendion
-
Charlotte, NC
FULL_TIME
-
Description
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
*** About the Role ***
Job Title: Helpdesk Support
Required Qualifications
- 1-2 years of customer service experience
- 1-2 years of IT experience
- Used A Ticketing
- Good Communication
Location: Charlotte, NC
Salary Range: The salary for this position is between $30,000 – $32,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan]
Preferred Skills:
- helpdesk
IT Support
Job details
Job ID329786Job RequirementsHelp Desk SupportLocationCharlotte, North Carolina, USRecruiterNitish?>Emailnitish.sharma@ascendion.com - 1 Month Ago
- Information International Associates, Inc.
-
Weaverville, NC
FULL_TIME
- Company DescriptionIIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC. Job DescriptionThe primary responsibility for this position is...
- 1 Month Ago
- Techspace Solutions
-
Raleigh, NC
CONTRACTOR
- Job Title : Helpdesk support Location : Raleigh, NC (Onsite) Duration : Long Term Contract Job Description: Helpdesk support L1 & L2 Support Job Type: Contract Benefits: 401(k) Dental insurance Health...
- 1 Month Ago
- Chat Assistant (Customer Support) - Fud
-
Charlotte, NC
OTHER
- Fud, the "World's First Social Hustling Community" is seeking a Freelancing Expert - Chat Assistant (Customer Support) to join our team. As a Freelancing Expert, you will be instrumental in providing ...
- 10 Days Ago
- 3 Reasons Consulting
-
Jacksonville, NC
FULL_TIME
- 3 Reasons Consulting, LLC is looking for an IT Support Analyst. The IT Support Analyst will be responsible for receiving, documenting, and processing IT support requests. Analyst will track IT support...
- 18 Days Ago
- 3 Reasons Consulting
-
Liberty, NC
FULL_TIME
- 3 Reasons Consulting is looking for a qualified Help Desk Customer Service and Support to provide onsite support at Womack Army Medical Center (WAMC), located on Fort Bragg, North Carolina, in Fayette...
- 19 Days Ago
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