Help Desk Support Assistant jobs in Mcallen, TX
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Robert Half
-
Mcallen, TX
PER_DIEM
- Robert Half is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Financial Services industry. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Mcallen, Texas area and is a permanent opportunity.Your responsibilities in this role- Solve technical help tickets submitted via phone, email, and walk-ups- Provide IT support for operating systems, productivity software, and a variety of other applications used internally- Independently investigate and implement solutions to technical issues - Identify recurring technical issues and propose solutions to address the root of the problems
- 5 Days Ago
- My Place Mobile Homes
-
San Juan, TX
FULL_TIME
- We are seeking a reliable and organized Front Desk Receptionist/Office Assistant to join our team to provide administrative support to our office staff and ensure the smooth running of our front desk ...
- 20 Days Ago
- QC Kinetix Harlingen
-
Pharr, TX
FULL_TIME
- The Medical Assistant makes sure the back-office is flowing smoothly and that patients are seen in a timely manner. The MA will perform phlebotomy, perform laser therapy, and prepare injections. The M...
- 1 Month Ago
- US Veterans Health Administration
-
Allen, TX
FULL_TIME
- Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/upl...
- 8 Days Ago
- US Veterans Health Administration
-
Allen, TX
FULL_TIME
- Duties Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Duties include, but ar...
- 2 Months Ago
- Royal Technologies
-
Mission, TX
FULL_TIME
- Looking to work over the summer? Royal Technologies is now hiring seasonal full-time (40 hrs/week) assemblers and molding operators for the Summer of 2021 at our Mission, TX location. This position is...
- 3 Days Ago
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0 Help Desk Support Assistant jobs found in Mcallen, TX area
About Mcallen, Texas
were up 1.2% from a year ago