Help Desk Support Assistant jobs in Madison, WI

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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IT Help Desk Support
  • Talent group
  • Madison, WI FULL_TIME
  • Work Shift: Tues – Saturday 12:00am – 8:30am – this is a 3rd shift position

    Description

    · This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

    · Responds to telephone calls, email and personnel requests for technical support.

    · Documents, tracks, and monitors the problem to ensure a timely resolution.

    · Has knowledge of commonly used concepts, practices, and procedures within a particular field.

    · Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area.

    Job Type: Full-time

    Salary: $17.00 - $18.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 1 year
    • 2 years

    Schedule:

    • 8 hour shift
    • Night shift

    Experience:

    • IT Help desk: 2 years (Preferred)

    Shift availability:

    • Overnight Shift (Required)
    • Night Shift (Required)

    Work Location: In person

  • 18 Days Ago

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IT Help Desk Support - Level II
  • K2 Staffing, LLC
  • Middleton, WI FULL_TIME
  • Summary A leading IT Solutions Company in the Middleton, WI area is in need of a Help Desk Support Level II Technician to be located onsite with one of their top clients. An IT Technician’s role is to...
  • 21 Days Ago

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Help desk
  • Beacon Hill
  • Madison, WI FULL_TIME
  • To Apply for this Job Click Here Help Desk IV (100% onsite in Madison) Our client in Madison is looking to hire for a Help Desk IV position to join their growing team. This is a long term contract wit...
  • 23 Days Ago

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Help desk
  • Viva USA, Inc.
  • Madison, WI FULL_TIME
  • Title : Help Desk Description : The client is looking for a Help Desk IV. Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Informatio...
  • 1 Month Ago

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Help desk
  • Novalink Solutions LLC
  • Madison, WI FULL_TIME
  • Job Description Job Description Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) pro...
  • 1 Month Ago

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Help desk
  • Randstad
  • Madison, WI FULL_TIME
  • help desk iv. madison , wisconsin posted today job details summary $28.28 - $33.28 per hour contract associate degree category computer and mathematical occupations reference1042950 job details job su...
  • 1 Month Ago

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0 Help Desk Support Assistant jobs found in Madison, WI area

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Patient Service Representative
  • Midwest Dental Group
  • Beloit, WI
  • X Patient Service Representative Position in Beloit, WI **Patient Service Representative Position in Beloit, WI** **Full...
  • 3/29/2024 12:00:00 AM

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Deskside Technician II
  • Stefanini Group
  • Madison, WI
  • Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, includin...
  • 3/29/2024 12:00:00 AM

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Quality Specialist
  • Amentum
  • Madison, WI
  • Job Description Amentum is seeking a **Quality Specialist** to join our Commercial Operations and Maintenance Team. The ...
  • 3/29/2024 12:00:00 AM

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Customer Service Desk Associate
  • Wisconsin Aviation, Inc.
  • Watertown, WI
  • **Customer Service Desk Associate** Line Watertown, Wisconsin Minimum Experience **Entry-level** Surround yourself in a ...
  • 3/28/2024 12:00:00 AM

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Digital Media Buyer, Remote
  • Spectrum Brands
  • Madison, WI
  • **Digital Media Buyer, Remote** This role can be done from a dedicated home office in most states in the continental US....
  • 3/28/2024 12:00:00 AM

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Overnight Member Service Representative
  • Planet Fitness Horseheads
  • Janesville, WI
  • At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal i...
  • 3/27/2024 12:00:00 AM

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Receptionist/Office Coordinator
  • Dungarvin
  • Madison, WI
  • Company Description A LITTLE ABOUT US: At Dungarvin, we're not just a national company; we're a family of caring, passio...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Madison, WI
  • At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal i...
  • 3/25/2024 12:00:00 AM

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,401 to $54,666
Madison, Wisconsin area prices
were up 1.3% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020