Help Desk Support Assistant jobs in La Crosse, WI
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
IT Help Desk
- Group Health Cooperative of Eau Claire
-
Altoona, WI
OTHER
-
Position Purpose
The IT Helpdesk provides assistance in diagnosing and resolving user issues while ensuring adherence to IT policies.
Essential Position Functions- Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
- Ensure adherence to IT policies and procedures, aligning activities.
- Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
- Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
- Communicate effectively with users, providing assistance in a user-friendly manner.
- Support IT inventory management activities, ensuring accurate tracking of assets.
- Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
- Assist in documenting IT processes and troubleshooting procedures.
- Comply with all company policies and procedures, aligning activities.
Minimum Requirements of the Position- Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
- Exposure to or basic experience with IT support functions including IT security, networking, hardware, and software troubleshooting.
- Exposure to or basic development of effective written and oral communication skills.
- Exposure to or basic development of collaborative teamwork skills.
- Aptitude for developing problem-solving skills in an IT support context.
- Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master to demonstrate proficiency in Scrum principles and practices within Agile development environments.
This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: resumes@group-health.com. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer. - 1 Month Ago
IT Help Desk Intern- On Site
- Mason Companies, Inc.
-
Chippewa Falls, WI
INTERN
- IT Help Desk Intern On-site, Chippewa Falls, Wisconsin Job Summary: The IT Help Desk Internship position has primary responsibility for the support of all end user computing related devices. Support i...
- 18 Days Ago
Help Desk Technician - Lewiston, MN
- RIVERSIDE INTEGRATED SOLUTIONS INC
-
Winona, MN
OTHER
- Job Details Job Location: EMS - Winona - Winona, MN Position Type: Full-Time Salary Range: Undisclosed Job Shift: Day Company & Position SummaryLocation: Lewiston Hours: Primarily day hours but may wo...
- 9 Days Ago
IT Help Desk Technician - Hybrid
- WCCU Credit Union
-
Westby, WI
FULL_TIME
- This position has the ability to work remotely with a regular in-branch rotation or sit in any WCCU office location with adequate space. In order to be considered, you must apply on Paylocity at the f...
- 30 Days Ago
Front Desk Business Assistant
- Coulee Region Implant & Oral Surgery Center
-
Onalaska, WI
FULL_TIME
- Front Desk Business Assistant for Oral Surgery Office Our growing Oral Surgery practice is searching for a multi-talented person who has a superior work ethic and above average interpersonal skills. T...
- 11 Days Ago
LEAD MEDICAL SUPPORT ASSISTANT
- Veterans Health Administration
-
Tomah, WI
FULL_TIME
- The current vacancy is located in the Health Administration Department at the Tomah VA and is responsible for the coordination of Advanced MSA assignments and workflow found in the interdisciplinary u...
- 11 Days Ago
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0 Help Desk Support Assistant jobs found in La Crosse, WI area
Public Health Nurse I/II
- County of Jackson, WI
-
Black River Falls, WI
- Salary: $56,243.00 - $59,862.00 Annually Location : Black River Falls, WI Job Type: Full Time Job Number: 00343 Departme...
- 4/25/2024 12:00:00 AM
In - Store Assembly Technician
- Apollo Retail Specialists - Apollo Retail Specialists
-
La Crosse, WI
- Cant stand being stuck behind a desk? Like working solo? Good with your hands? We have the perfect job for you as a Serv...
- 4/23/2024 12:00:00 AM
Human Resources Specialist (Military)
- Department of Defense
-
Sparta, WI
- Summary About the Position: This military technician position is with the 88th Readiness Division, located at Fort McCoy...
- 4/23/2024 12:00:00 AM
Front END Lead
- Bj's Wholesale Club
-
Lanesboro, MN
- Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ ...
- 4/23/2024 12:00:00 AM
Life Insurance Agent/Broker (Remote)
- Mitchell Agency
-
La Crosse, WI
- We are looking for life insurance agents or unlicensed salespeople to work remotely for one of the fastest-growing compa...
- 4/22/2024 12:00:00 AM
Technical Support Specialist
- Take2 Consulting Llc
-
Tomah, WI
- As an onsite Tech Support Admin on this project, you will be supporting the Department of Veterans Affairs. You will ana...
- 4/22/2024 12:00:00 AM
Receptionist
- Camping World
-
Onalaska, WI
- Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
- 4/21/2024 12:00:00 AM
About La Crosse, Wisconsin
La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south.
According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$42,765 to $52,649
La Crosse, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020