Help Desk Support Assistant jobs in Louisiana

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support Representative
  • Job Search | YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.

    Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation

    These are the driving forces that make YRCI more than just your next job. Let’s build your career together.

    Job Title
    Help Desk Support Representative
    Location
    New Orleans, LA US (Primary)
    Job Type
    Full-time
    Position Benefits
    As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
    Exemption Type
    Non-Exempt
    Education
    High School Diploma
    Job Description
    • Answer Insurance Help Desk caller in inquiries. 
    • Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
    • Execute batch data entry of multiple employee forms into the applicable client system.
    • Record 100% of calls into the incident management system.
    • Assist in the resolution of problems and the identification of potential issues and trends.
    • Ensure complete client satisfaction.
    Job Requirements
    • High School Diploma required.
    • Ability to multitask and effectively plan and organize work.
    • Strong communication skills.
    • Ability to interpret and apply regulatory material.
    • Ability to communicate effectively, both orally and in writing.
    • Keen attention to detail and effective working in a team environment.
    • Experience in a customer-service oriented call center environment is highly desired (but not required).
    We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.
  • Just Posted

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Bilingual Help Desk Support Rep
  • Job Search | YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 19 Days Ago

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Bilingual Help Desk Support Rep
  • YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 1 Day Ago

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Help Desk Support Rep, 1
  • YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 12 Days Ago

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Help Desk Support Rep, 1
  • Job Search | YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 12 Days Ago

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IT Help Desk Support Level 2 - MSP
  • K2 Staffing, LLC
  • Shreveport, LA FULL_TIME
  • Summary Our client is a leading IT Solutions Company located in Shreveport, LA and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience ...
  • 20 Days Ago

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IT Help Desk Agent
  • Vinculum Inc
  • Harrisburg, PA
  • Job Description Job Description Skills: MS Office, Some IT experience/knowledge, Call Center interaction
  • 3/28/2024 12:00:00 AM

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Customer Service Desk Officer
  • DLL Group
  • ** Our organisation** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/28/2024 12:00:00 AM

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Help Desk Agent
  • Connection
  • Atlanta, GA
  • Job Description Job Description Help Desk Agent Working under minimal supervision of the Help Desk Team Lead, the Help D...
  • 3/26/2024 12:00:00 AM

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Intern
  • Atria Support Center
  • Louisville, KY
  • Overview: Whats the difference between a job and a meaningful, rewarding career? The people you serve. When you work at ...
  • 3/26/2024 12:00:00 AM

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Help Desk Representative
  • J Townsend Personnal, Inc. JTP Temp, Inc.
  • Mobile, AL
  • Job Description Job Description EXPERIENCE REQUIRED!!! Experience with printers is necessary. Travel is required 25%-35%...
  • 3/25/2024 12:00:00 AM

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Help Desk Representative
  • The Jacobson Group
  • Whitehouse Station, NJ
  • Job Description Job Description Job Schedule-First 2 weeks of training will be 40 hours/week on site. After training, it...
  • 3/25/2024 12:00:00 AM

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Sr Help Desk Agent
  • Connection
  • Austin, TX
  • Overview: The Sr Help Desk Agent works under minimal supervision of the Help Desk Manager, referring only exceptional pr...
  • 3/25/2024 12:00:00 AM

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Help Desk Agent
  • Netsurit Consultants Inc
  • Albuquerque, NM
  • Job Description Job Description General Independence Demonstrates autonomy with normal / expected day to day activities ...
  • 3/24/2024 12:00:00 AM

Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico. The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast. The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,085 to $53,046

Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020