Help Desk Support Assistant jobs in Kansas

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support Technician
  • Central Computer Distribution
  • Olathe, KS FULL_TIME
  • Position Overview:

    We are seeking an experienced Help Desk Support Technician to join our team. The ideal candidate should have a minimum of 5 years of relevant experience in providing technical support, preferably in a Managed Service Provider (MSP) environment. The candidate must possess a strong background in Office 365 support, including SharePoint and Azure, as well as familiarity with various line of business applications such as QuickBooks and Sage. Additionally, knowledge of Windows servers, firewalls, and switches would be highly beneficial. The Help Desk Support Technician will play a crucial role in assisting clients with technical issues, troubleshooting software and hardware problems, desktop and laptop setups, and delivering exceptional customer service. This is not a work from home position.

    Responsibilities:

    • Provide efficient and effective technical support to clients, both remotely and onsite, in a timely and professional manner.
    • Diagnose and resolve hardware, software, network, and system issues reported by clients, ensuring minimal downtime and disruption.
    • Collaborate with team members to escalate complex technical issues and ensure timely resolutions.
    • Utilize remote support tools to troubleshoot and resolve client problems remotely.
    • Assist clients in setting up and configuring Office 365 services, including SharePoint and Azure resources.
    • Troubleshoot and support various line of business applications, such as QuickBooks and Sage, to ensure seamless client operations.
    • Perform desktop and laptop setups, including hardware and software configuration, installation, and updates.
    • Possess knowledge of Windows servers, firewalls, switches, and other networking components to provide comprehensive technical support.
    • Document and maintain accurate records of client interactions, technical issues, and resolutions in the help desk ticketing system.
    • Proactively identify trends in technical issues and provide feedback to improve overall client satisfaction and system stability.
    • Participate in knowledge sharing and training activities to stay up-to-date with the latest technologies and best practices.
    • Collaborate with other team members to contribute to the continuous improvement of processes and procedures.

    Qualifications:

    • Minimum of 5 years of experience in a technical support role, with a proven track record of troubleshooting and resolving IT issues.
    • Prior experience working in a Managed Service Provider (MSP) environment is required.
    • Strong proficiency in Office 365 support, including SharePoint and Azure services.
    • Familiarity with line of business applications, such as QuickBooks and Sage, is essential.
    • Knowledge of Windows servers, firewalls, switches, and networking components is highly beneficial.
    • Excellent problem-solving skills and the ability to think critically under pressure.
    • Exceptional customer service skills with the ability to communicate technical information to non-technical users.
    • Strong verbal and written communication skills.
    • Relevant technical certifications (e.g., CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator, etc.) are a plus.
    • Ability to adapt to a fast-paced and dynamic work environment.
    • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.

    Additional Information:

    • This is not a work from home position; the Help Desk Support Technician is required to work onsite at our location.
    • The role includes responsibility for desktop and laptop setups, including hardware and software configuration.

    Job Type: Full-time

    Pay: $3,800.00 - $5,500.00 per month

    Benefits:

    • Employee discount
    • Health insurance
    • Paid time off

    Experience level:

    • 5 years

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Help desk: 5 years (Required)

    Work Location: In person

  • Just Posted

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HELP DESK SUPPORT
  • RIVERSIDE TRANSPORT GROUP
  • KANSAS CITY, KS OTHER
  • Job Details Job Location: KS Kansas Avenue RTI - KANSAS CITY, KS Salary Range: Undisclosed Job Category: Information Technology DescriptionRiverside Transport Inc. has an opening for Helpdesk Support ...
  • 16 Days Ago

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Help Desk Assistant
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview Jump in with the Biodiversity Institute Specify Software team (www.specifysoftware.org) to take on various software support activities as part of an engaged, supportive, and friendly...
  • 1 Month Ago

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CGSS Help Desk Support Specialist, CAC
  • Yorktown Systems Group
  • Fort Leavenworth, KS FULL_TIME
  • EEO STATEMENT Yorktown Systems Group, Inc. is an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion,...
  • 22 Days Ago

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Tier 1 Help Desk Support (on-site)
  • FYI-For Your Information, Inc.
  • Overland Park, KS FULL_TIME
  • As a Tier 1 Help Desk Support you will resolve problems and respond to service tickets and queries. You will support troubleshooting hardware, software, network, system application access and telecomm...
  • 1 Month Ago

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Help desk
  • Fastenal
  • Edwardsville, KS FULL_TIME
  • OVERVIEW : Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, ...
  • 21 Days Ago

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IT Help Desk Agent
  • Vinculum Inc
  • Harrisburg, PA
  • Job Description Job Description Skills: MS Office, Some IT experience/knowledge, Call Center interaction
  • 3/28/2024 12:00:00 AM

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Customer Service Desk Officer
  • DLL Group
  • ** Our organisation** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/28/2024 12:00:00 AM

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Help Desk Agent
  • Connection
  • Atlanta, GA
  • Job Description Job Description Help Desk Agent Working under minimal supervision of the Help Desk Team Lead, the Help D...
  • 3/26/2024 12:00:00 AM

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Intern
  • Atria Support Center
  • Louisville, KY
  • Overview: Whats the difference between a job and a meaningful, rewarding career? The people you serve. When you work at ...
  • 3/26/2024 12:00:00 AM

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Help Desk Representative
  • J Townsend Personnal, Inc. JTP Temp, Inc.
  • Mobile, AL
  • Job Description Job Description EXPERIENCE REQUIRED!!! Experience with printers is necessary. Travel is required 25%-35%...
  • 3/25/2024 12:00:00 AM

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Help Desk Representative
  • The Jacobson Group
  • Whitehouse Station, NJ
  • Job Description Job Description Job Schedule-First 2 weeks of training will be 40 hours/week on site. After training, it...
  • 3/25/2024 12:00:00 AM

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Sr Help Desk Agent
  • Connection
  • Austin, TX
  • Overview: The Sr Help Desk Agent works under minimal supervision of the Help Desk Manager, referring only exceptional pr...
  • 3/25/2024 12:00:00 AM

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Help Desk Agent
  • Netsurit Consultants Inc
  • Albuquerque, NM
  • Job Description Job Description General Independence Demonstrates autonomy with normal / expected day to day activities ...
  • 3/24/2024 12:00:00 AM

Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,149 to $53,124

Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020