Help Desk Support Assistant jobs in Fort Worth, TX

Description:
. From initial clean-up to complete rebuilds, Blackmon Mooring / BMS CAT is there every step of the way. We work on multi-million dollar commercial projects, several thousand dollar residential losses, and everything in between. Founded in 1948, we have a long-standing reputation as a leader in our industry.
They are currently expanding their IT helpdesk to support the needs of a growing organization. This role will be supporting 1200 end-users and 3500-4000 enterprise devices, meeting the demand of a fast-growing business. This role may have additional tasks or travel added as the organization develops.
Skills:
Office 365, Windows 10, help desk support, active directory, zendesk, okta, airwatch, Salesforce, macrium reflect
Top Skills Details:
Office 365,Windows 10,help desk support,active directory
Additional Skills & Qualifications:
85% Helpdesk supporting field offices and end users / 15% hands-on Desktop Support at HQ
Resolve basic to complex retail site systems issues spanning multiple hardware and software environments in an expedient manner;
Lead efforts to establish standards for IT configuration and usage;
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications per defined procedures;
Assist in providing tier two-level help desk support;
Lead in projects related to hardware and software releases and roll-outs, including store migrations;
Adhere to defined help desk request- and problem-solving process;
Test fixes to ensure the problem has been adequately resolved;
Evaluate documented resolutions and analyze trends for ways to prevent future problems;
Perform work in a manner to minimize the impact on stores and users resulting from maintenance or project-related activities;
Escalate problems (when required) and alert management to emerging trends in incidents;
Participate in 7x24x365 on-call support rotation process; and
Independently travel to reach store locations, including 4 hours or more per day drives.
High School diploma plus three-to-five years' related experience, Bachelor's degree, and related experience preferred;
Certification preferred: MCA, MCA w/Enterprise, CompTIA A
Valid, current driver license, and the ability to meet driver approval standards for an insured driver.
Experience Level:
Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.