Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Hello! Thank you for your interest in joining the Wellspring team as a IT Help Desk Technician. As a statewide nonprofit serving seniors, families and children in need of support, we take a whole-person approach to our organization and delivery of our services — because we believe we must find the strengths in people and build on these for lasting change to occur.
When you join our team as a IT Help Desk Technician, you'll be part of a team who are committed to supporting our staff in their work of serving seniors, children and families throughout the state of Michigan. In this position, you'll bring associate's degree in a computer related degree or equivalent education and experience. You will also bring 1 years of experience in IT help desk services, a working knowledge of fundamental operations of relevant software, hardware and other equipment. You'll also bring knowledge of computer networking, LAN, WAN, call tracking applications and exceptional customer service.
As a Help Desk Technician, you will:
You may be wondering why Wellspring would be a good option for you. Here are some of the benefits to being part of the IT team with Wellspring:
Your reporting office location will be the Wellspring FRANKENMUTH office:
Wellspring Lutheran Services
100 Mayer Rd.
Frankenmuth, MI 48734
Full Job Description available during the interview.
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