Help Desk Support Assistant jobs in Cedar Falls, IA
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Innova Solutions
-
Clarion, IA
CONTRACTOR
-
Job Duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Job Type: Contract
Salary: $20.17 - $24.00 per hour
Expected hours: 40 per week
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- cComputing and networking: 1 year (Preferred)
- IT: 1 year (Preferred)
Work Location: On the road
- 28 Days Ago
- US Veterans Health Administration
-
Marshalltown, IA
FULL_TIME
- Duties Duties include, but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults; Entering no-show information; monitoring the electronic wait list; Preparing...
- 18 Days Ago
- UnityPoint Health
-
Cedar, IA
OTHER
- OverviewPharmacy Support AssistantUnityPoint Health - Allen Cedar Falls, IAPharmacy Hours: Monday-Friday 8:00AM-6:00PM, Sat/Sun 10:00AM-6:00PM The retail pharmacy support person is responsible for non...
- 22 Days Ago
- Iowa Valley Community College District
-
Marshalltown, IA
FULL_TIME
- Job Title: Fitness Center Desk Assistant Work Study Location: Marshalltown Community College Department: Athletics Reports to: Director of Athletics Job Classification: Student, non-exempt, hourly tim...
- 24 Days Ago
- Ascent Pro Support
-
Mason, IA
OTHER
- Ascent Pro Support operates a 24/7/365 contact center in support of one of the largest tire and rubber companies in the world. We are based in Muscatine, IA, but our agents work 100% remotely. We have...
- 8 Days Ago
- Healthcare Support
-
Marshalltown, IA
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Telemetry for a travel nursing job in Marshalltown, Iowa.Job Description & RequirementsSpecialty: TelemetryDiscipline: RNStart Date: 03/11/2024Duration:...
- 15 Days Ago
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0 Help Desk Support Assistant jobs found in Cedar Falls, IA area
- Cedar Valley Medical Specialists
-
Waterloo, IA
- Job Type Full-time Description Personable individual to help facilitate administrative tasks at the front desk assisting...
- 4/24/2024 12:00:00 AM
- Lowes
-
Waterloo, IA
- We are happy you have taken time out of your day to check out this Retail Sales Associate opportunity with Lowe's. Do an...
- 4/24/2024 12:00:00 AM
- Acro Service Corp
-
Waterloo, IA
- Onsite position. Standard business hours. Job description: We are seeking experienced and motivated individuals to join ...
- 4/23/2024 12:00:00 AM
- Wiz
-
Charles City, IA
- Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profil...
- 4/23/2024 12:00:00 AM
- Department Of The Treasury
-
Waterloo, IA
- Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
- 4/22/2024 12:00:00 AM
- Acro Service Corp
-
Waterloo, IA
- Onsite position. Standard business hours. Job description: We are seeking experienced and motivated individuals to join ...
- 4/22/2024 12:00:00 AM
- Mitek Systems
-
Charles City, IA
- Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile dep...
- 4/22/2024 12:00:00 AM
About Cedar Falls, Iowa
were up 0.8% from a year ago