Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description :
The Help Desk Representative will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for Domino’s In-Store Operators.
You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.
for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly.
This team handles the "Tech 911" call for all domestic and international issues for Dominos retail stores. They are a 24 / 7 call center that utilizes the chat / email / call in functions.
They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.
Other aspects and perks of the role include providing support to co-workers to ensure effective sharing of best practices (wearing both a teachers and students hat at all times).
Increase knowledge through continuing Domino’s Pulse education classes. Working in / for the World Resource Center in Ann Arbor, Michigan.
Skills :
help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, servicenow, software troubleshooting, hardware troubleshooting, sql queries
Top Skills Details :
help desk support,help desk,troubleshooting,customer service,support,ticketing system,phone support,technical support,office 365,servicenow,software troubleshooting,hardware troubleshooting
Experience Level : Intermediate Level
Intermediate Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-03-02
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