Help Desk Support Assistant jobs in Canton, MI

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help desk support
  • TEKsystems
  • Ann Arbor, MI FULL_TIME
  • Description :

    The Help Desk Representative will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for Domino’s In-Store Operators.

    You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.

    for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly.

    This team handles the "Tech 911" call for all domestic and international issues for Dominos retail stores. They are a 24 / 7 call center that utilizes the chat / email / call in functions.

    They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.

    Other aspects and perks of the role include providing support to co-workers to ensure effective sharing of best practices (wearing both a teachers and students hat at all times).

    Increase knowledge through continuing Domino’s Pulse education classes. Working in / for the World Resource Center in Ann Arbor, Michigan.

    Skills :

    help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, servicenow, software troubleshooting, hardware troubleshooting, sql queries

    Top Skills Details :

    help desk support,help desk,troubleshooting,customer service,support,ticketing system,phone support,technical support,office 365,servicenow,software troubleshooting,hardware troubleshooting

    Experience Level : Intermediate Level

    Intermediate Level

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-02

  • 24 Days Ago

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Help Desk Support Representative
  • TEKsystems c/o Allegis Group
  • Ann Arbor, MI FULL_TIME
  • Job DetailsDescription:Day to Day: The Help Desk Representative will be located at the Clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for clients In-Store Operators....
  • 13 Days Ago

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Direct support professional
  • Help at Home
  • Jackson, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay ranges from $17-$19 an hour! Offering weekly ...
  • 2 Days Ago

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IT Help Desk Specialist
  • Versatrans, Inc.
  • Plymouth, MI FULL_TIME
  • About Versatrans: Versatrans is a growing screen printing business known for our commitment to quality, creativity, and customer satisfaction. We specialize in custom-designed apparel and promotional ...
  • 20 Days Ago

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IT Help Desk
  • Victory Automotive Group
  • Canton, MI FULL_TIME
  • IT Help Desk Customer Service Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, cus...
  • 20 Days Ago

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Help Desk Technician
  • Bluewater Technologies Group, Inc.
  • Wixom, MI FULL_TIME
  • Position Title: Help Desk Technician Team: Managed Services Reports To: Help Desk Manager Office Location: Wixom Who We Are: At Bluewater, we live for the opportunity to spread joy in the world throug...
  • 21 Days Ago

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0 Help Desk Support Assistant jobs found in Canton, MI area

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Junior IT Support Specialist (Help Desk Level 1)
  • GalaxE.Solutions
  • Detroit, MI
  • Role: Junior IT Support Specialist (Help Desk Level 1) Location: Detroit, MI What You Will Do: Inventory Management: Mai...
  • 3/28/2024 12:00:00 AM

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MI - Customer Service Representative - Industrial Automation / Supply
  • SunSource
  • Farmington, MI
  • Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and soluti...
  • 3/28/2024 12:00:00 AM

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Logistics Customer Service Agent
  • Expeditors International
  • Romulus, MI
  • **Logistics Customer Service Agent** * 11101 Metro Airport Center Dr, Romulus, MI 48174, USA * Full-time **Company Descr...
  • 3/26/2024 12:00:00 AM

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Customer Care Representative Marketing
  • Percepta, Llc
  • Dearborn, MI
  • Job Description **Requisition Title** : Customer Care Representative Marketing ( 036FY ) * Customer Service Representati...
  • 3/26/2024 12:00:00 AM

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Affordable Housing Leasing Specialist
  • AGM Management
  • Troy, MI
  • Job Description Job Description Department: Administration Reports to: Director of Regional Management FLSA Status: Exem...
  • 3/26/2024 12:00:00 AM

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Clinic Service Representative / FT / Days
  • Henry Ford Health System
  • West Bloomfield, MI
  • GENERAL SUMMARY: Under general supervision follows standard operating procedures for all patient registration activities...
  • 3/26/2024 12:00:00 AM

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Clinic Service Representative / FT / Days
  • Henry Ford Hospital
  • West Bloomfield, MI
  • GENERAL SUMMARY: Under general supervision follows standard operating procedures for all patient registration activities...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative Part Time
  • Planet Fitness
  • Bloomfield Hills, MI
  • We are seeking a Customer Service Representative to join our team! Why you should join Planet Fitness: Great growth oppo...
  • 3/25/2024 12:00:00 AM

Canton, officially the Charter Township of Canton, is a charter township of Wayne County in the U.S. state of Michigan. It is located about 8 miles (13 km) west of the city limits of Detroit and 8 miles (13 km) east of the city limits of Ann Arbor. As of the 2010 census, the township had a population of 90,173, making it Michigan's second largest township and eleventh largest community. Canton is ranked as 96th highest-income place in the United States with a population of 50,000 or more. Canton Township is also consistently ranked as one of the safest cities in the United States, as well as i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$46,688 to $57,481
Canton, Michigan area prices
were up 1.3% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020