Help Desk Support Assistant jobs in California

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Self-Help
  • Vallejo, CA FULL_TIME
  • WHO We Are:

    Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

    We are seeking an IT Help Desk Technician to join our Vallejo team!

    WHAT You’ll Do:

    • Serve as the first point of contact for customers seeking technical assistance over the phone or email, or through our ticketing system.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions
    • Determine the best solution based on the issue and details provided by customers
    • Provide accurate information on IT products or services
    • Identify and suggest possible improvements in procedures.

    WHAT You’ll Need:

    • High School diploma or equivalent and 1 year IT experience and/or training OR an equivalent combination of education, training, and experience.
    • Hardware troubleshooting/repair experience (PCs laptops, printers, other peripherals).
    • Knowledge of Remote and wide area software deployment.
    • Must be able and willing to work flexible hours to include on-call support.
    • Ability to travel as needed; valid driver’s license required.

    Hourly Range: $23.75 – $35.19

    Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

    Job Type: Full-time

    Pay: $23.75 - $35.19 per hour

    Expected hours: 40 per week

    Experience level:

    • 2 years
    • 3 years
    • 4 years

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Weekdays

    Experience:

    • IT: 2 years (Required)
    • Customer service: 2 years (Preferred)

    Ability to Commute:

    • Vallejo, CA (Required)

    Ability to Relocate:

    • Vallejo, CA: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Help Desk Support Coordinator
  • Mayfield Junior School
  • Pasadena, CA FULL_TIME
  • Thank you for your interest in joining the Mayfield Junior School community. We welcome qualified candidates in the areas of academics, administration and operations to join our team. Help Desk Suppor...
  • 21 Days Ago

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Help Desk Support Specialist
  • tCognition
  • CA, CA FULL_TIME
  • IT Help Desk Support 2 Positions Duration : 1 year Extendible to 1 year Nationality : US Citizen only Location : Pendleton, CA Job Description - IT Help Desk Support is needed to provide support for t...
  • 22 Days Ago

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Help Desk Support
  • TEKsystems c/o Allegis Group
  • Pasadena, CA FULL_TIME
  • Job DetailsDescription:Day to day phone support for Branches and Offices - Need to have great communication and customer service skillsKnow how to password resetknow how to troubleshoot printer issues...
  • Just Posted

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IT Help Desk Support
  • Vision Information Technology Consultants LLC
  • Camp Pendleton, CA FULL_TIME
  • Vision IT is a woman-owned business that has supported the DoD and Federal Sector IT initiatives for two decades. We work side-by-side with our clients as a trusted, long-term partner offering innovat...
  • Just Posted

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Help Desk Support
  • Sierra Cybernetics
  • Diamond, CA FULL_TIME,CONTRACTOR,TEMPORARY
  • Help Desk Support Sierra Cybernetics is seeking an IT Help Desk Specialist to support our South Coast Air Quality Management District (AQMD) client in Diamond Bar, CA to provide IT software/hardware m...
  • 1 Day Ago

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Help Desk Agent
  • Netsurit Consultants Inc
  • Albuquerque, NM
  • Job Description Job Description General Independence Demonstrates autonomy with normal / expected day to day activities ...
  • 3/29/2024 12:00:00 AM

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IT Help Desk Support Assistant
  • Comfort Research, LLC.
  • Grand Rapids, MI
  • Job Type Full-time Description The IT Help Desk Support Assistant is responsible for providing technical assistance and ...
  • 3/28/2024 12:00:00 AM

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IT Help Desk Agent
  • Vinculum Inc
  • Harrisburg, PA
  • Job Description Job Description Skills: MS Office, Some IT experience/knowledge, Call Center interaction
  • 3/28/2024 12:00:00 AM

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Help Desk Agent
  • Connection
  • Atlanta, GA
  • Job Description Job Description Help Desk Agent Working under minimal supervision of the Help Desk Team Lead, the Help D...
  • 3/26/2024 12:00:00 AM

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Intern
  • Atria Support Center
  • Louisville, KY
  • Overview: Whats the difference between a job and a meaningful, rewarding career? The people you serve. When you work at ...
  • 3/26/2024 12:00:00 AM

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Help Desk Representative
  • J Townsend Personnal, Inc. JTP Temp, Inc.
  • Mobile, AL
  • Job Description Job Description EXPERIENCE REQUIRED!!! Experience with printers is necessary. Travel is required 25%-35%...
  • 3/25/2024 12:00:00 AM

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Help Desk Representative
  • The Jacobson Group
  • Whitehouse Station, NJ
  • Job Description Job Description Job Schedule-First 2 weeks of training will be 40 hours/week on site. After training, it...
  • 3/25/2024 12:00:00 AM

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Sr Help Desk Agent
  • Connection
  • Austin, TX
  • Overview: The Sr Help Desk Agent works under minimal supervision of the Help Desk Manager, referring only exceptional pr...
  • 3/25/2024 12:00:00 AM

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$49,982 to $61,537

Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020