Help Desk Support Assistant jobs in Bristol, CT

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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IT Support / Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.

    Expected Hours (subject to change):
    Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.

    Who We Are:

    We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For:

    Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

    This position entails:
    • Resolving support issues to decrease downtime for customers.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non-shrink-wrap-related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player (communicating well with w/coworkers & managers).
    • Enhancing business, verbal, and written skills.

    Requirements:
    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience.
    • Must also type at least 30 WPM.
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification.
    • A drug test will be required.
    Reports to: Team Lead.

    Company Benefits:
    • Vacation and Sick benefits start accruing on 1st day of training.
    • Nine paid holidays (with or without Personal days).
    • $270 toward employee’s monthly medical premium paid by the company.
    • $10K life insurance and Short-term disability paid by the company.
    • Dental, Long-term disability, and additional Voluntary Term Life insurance available.

    Only those candidates selected for an interview will be contacted.
  • Just Posted
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IT Support/Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30pWho We Are:We are a growing techni...
  • 14 Days Ago
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Bilingual Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Job Details:Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Wed 4:30p-10:30...
  • 1 Day Ago
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Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Sun-Wed 8a-6:30pWho We Are:...
  • 20 Days Ago
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Bilingual Spanish Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd shift Wed-Sat 11p-9:30a...
  • 25 Days Ago
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Help Desk Support Technician
  • KBE Building Corp
  • Farmington, CT FULL_TIME
  • KBE Building Corporation: Relationships Are Everything! Join our team today!! KBE’s relationship focus means that you can count on us to do the right thing at all times and work in the best interests ...
  • 27 Days Ago
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0 Help Desk Support Assistant jobs found in Bristol, CT area

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Patient Service Representative - Full Time (35 Hours/Week)
  • Hartford Dispensary
  • Torrington, CT
  • At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engagi...
  • 4/25/2024 12:00:00 AM
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Customer Care Specialist
  • Crum & Forster
  • Glastonbury, CT
  • Crum & Forster Company Overview: Since 2000, Crum & Forsters Accident & Health division (A&H) has offered a diverse port...
  • 4/23/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • New Britain, CT
  • Job Description Job Description Benefits: 401(k) matching Company parties Competitive salary Opportunity for advancement...
  • 4/21/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Bloomfield, CT
  • Job Description Job Description Benefits: 401(k) matching Company parties Competitive salary Flexible schedule Opportuni...
  • 4/21/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Bloomfield, CT
  • Job Description Job Description Share your passion of working with people. Teaching social skills and confidence through...
  • 4/21/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Glastonbury, CT
  • Job Description Job Description Benefits: 401(k) matching Bonus based on performance Company parties Flexible schedule H...
  • 4/21/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Glastonbury, CT
  • Job Description Job Description Share your passion of working with people. Teaching social skills and confidence through...
  • 4/21/2024 12:00:00 AM
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Patient Access Representative - Front Desk
  • Fair Haven Community Health Center
  • New Haven, CT
  • **Fair Haven Community Health Care** **Patient Access Representative - Front Desk** **New Haven, CT - Full Time** Fair H...
  • 4/21/2024 12:00:00 AM
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About Bristol, Connecticut

Bristol is a suburban city located in Hartford County, Connecticut, United States, 20 miles (32 km) southwest of Hartford. The city is also 120 miles southwest from Boston, and approximately 100 miles northeast of New York City. As of the 2010 census, the population of the city was 60,477. Bristol is best known as the home of ESPN, whose central studios are in the city. Bristol is also home to Lake Compounce (1846), America's oldest continuously operating theme park. Bristol was known as a clock-making city in the 19th century, and is home to the American Clock & Watch Museum. For silver enth...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$48,627 to $59,867
Bristol, Connecticut area prices
were up 1.7% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020