Help Desk Support Assistant jobs in Arlington, VA
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
Help Desk Support Coordinator
- Top Tier Reps LLC
-
Fairfax, VA
FULL_TIME
-
We are seeking a motivated, career, and customer-oriented Help Desk Support Coordinator. The ideal candidate will be extremely detail-oriented, well organized, and self-motivated with the ability to juggle multiple projects simultaneously and manage time efficiently with limited oversight.
Must-have: 1 year of professional experience ticketing system, SharePoint experience, and excellent customer service etiquette.
Nice-to-have: APIs experience/understanding, cloud-based technologies experience/understanding, and basic code syntax understanding.
Education/Experience:- Associate Degree in Computer Science, Information Technology, or equivalent work experience is required
- 1 -2 years of professional experience working in a Help Desk Support Role
- Strong experience with modern Windows-based systems
- Strong knowledge of troubleshooting Microsoft Office Suite, Office 365
- Administration, Software Licensing, OneDrive for Business, and SharePoint
- Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.)
- Familiarity with IT technologies such as networking, security, backup and recovery, and VPN
- Experience with providing support using and maintaining largescale software systems and/or databases is preferred
- Working experience with Mobile Device Management Platforms preferred
- Responsible for coordinating Help Desk support requests to ensure that they are completed on time while documenting resolution steps and actions taken to assist in preventing similar problems from occurring in the future
- Work with the staff, either in person, virtually, via email, or over the telephone, to help set up technology and/or troubleshoot issues
- Perform maintenance on existing software programs, as required, to ensure that programs are working efficiently
- Create test cases, debug software issues, and assist in implementing enhancements/updates to existing software
- Collaborate with the Automation Team to fully understand each software update and clearly communicate the updates to our internal employees and external clients.
- Assist in coordinating automation processes that are currently in place
- Responsible for analyzing company and user needs to develop possible solutions via the use of automation
- Constantly challenge all automation processes within the organization to increase efficiencies and reduce operating time
- Assist with Mobile Device Management including issuing out devices to new hires, replacing devices, exchanging devices through insurance, keeping updated records in the MDM Portal, and troubleshooting device issues with our Field employees
- Build new workstations, for office and remote employees, to ensure that employees have the necessary equipment
- Maintain existing workstations, as needed, and keep an inventory of all company technology equipment
- Update Company Technology Equipment Policies for all employees (Office, Remote, & Field)
- Assist in planning, coordinating, and consulting with vendors for hardware/software purchases, product services, and support
- Work with IT Contractor and Company Operations to install and configure computer hardware operating systems and applications and train end-users on how to set up and use new technologies
- Work with IT Contractor and Company Operations to troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Contribute to team effort by cross-training in multiple departments to assist in the completion of project deadlines, as needed
- Assist Administrative Support Team, as needed, in answering phone calls
- Handle sensitive information in a confidential manner
- Carry out other administrative tasks as needed such as mail distribution (USPS/FedEx), processing documents (i.e. letters, correspondence, reports, agendas, minutes), maintaining records with effective filing systems, and other related items.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Benefits include:- 20 Annual Paid Days Off (12 Days of PTO, Birthday PTO, & 7 Company Paid Holidays)
- Company Sponsored Medical Insurance that includes a contribution of up to 50% off the monthly premium
- Dental & Vision Insurance
- 401(k) Retirement Plan with up to a 4% company match vested immediately
- Basic Life & Supplemental Life
- Short-Term & Long-Term Disability
- Accident & Pet Insurance
- Corporate Sponsored Events
- Paid Professional Development & Salary Incentives through Learning/Certification Opportunities
- 13 Days Ago
Help Desk Support Mid
- CTI Resource Management
-
Washington, DC
FULL_TIME
- Job Description:Help Desk Support Staff (HDSS) provides ongoing Level 1 support functions as described below. The HDSS will be the initial point of contact to log, resolve and document end-user proble...
- 20 Days Ago
Help Desk Support
- 22nd Century Technologies Inc.
-
Frederick, MD
FULL_TIME
- Company Description22nd Century Technologies, Incorporated (TSCTI) is a government focused Services and Solutions provider. Appraised at CMMi Level 3, certified as ISO 9001, ISO 20000, and ISO 27001, ...
- 22 Days Ago
Help Desk Support Coordinator
- PEG, LLC
-
Fairfax, VA
FULL_TIME
- WHO ARE WE? PEG, LLC is in its twenty-sixth year being a diverse energy efficiency, engineering, environmental and management consulting firm operating principally in the Eastern and Central United St...
- 23 Days Ago
Help Desk Support
- Ultimate
-
Fairfax, VA
FULL_TIME
- Job Description Ultimate Staffing is recruiting for a Help Desk Support Coordinator in Fairfax, VA! This is an on-site role, Monday-Friday from 8-5pm, paying $45k annually. Looking for candidates with...
- 11 Days Ago
Help Desk IT Support
- Kreative Technologies
-
Fairfax, VA
FULL_TIME
- Kreative Technologies is seeking a motivated Help Desk IT Support specialist to join our team! Job Posting ID: KT_137_JOBTitle: Help Desk IT SupportHybrid Schedule - 3 days reporting in person to our ...
- 15 Days Ago
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0 Help Desk Support Assistant jobs found in Arlington, VA area
Desktop Support
- Government Contractor
-
Bethesda, MD
- Job Description Job Description IT User Support Specialist / Help Desk Tier II Bethesda MD MUST : Current Public Trust a...
- 4/18/2024 12:00:00 AM
Functional Business Analyst - Help Desk
- CGI
-
Arlington, VA
- Functional Business Analyst - Help Desk Category: Business Analysis (functional and technical) Main location: United Sta...
- 4/18/2024 12:00:00 AM
Sr Help Desk Technician
- Addison Group
-
Rockville, MD
- Job Responsibilities • Track and monitor project metrics electronically, assist with agent training and monitoring, and ...
- 4/17/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Washington, DC
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/16/2024 12:00:00 AM
SAP Order Fulfillment (OF) Functional Analyst
- Csaassociates
-
Arlington, VA
- ???? **Privacy Notice** **SAP Order Fulfillment (OF) Functional Analyst** Remote / CSA Program Management / Full-time Th...
- 4/16/2024 12:00:00 AM
Sr Help Desk Technician
- Addison Group
-
Rockville, MD
- Job Responsibilities Track and monitor project metrics electronically, assist with agent training and monitoring, and ha...
- 4/16/2024 12:00:00 AM
Junior Helpdesk Specialist
- GSSI SOLUTIONS INC
-
Springfield, VA
- Job Description Job Description FireLink LLC is looking for a dedicated, experienced Help Desk professional to provide h...
- 4/15/2024 12:00:00 AM
Intermediate Helpdesk Specialist (lvl2)
- GSSI SOLUTIONS INC
-
Springfield, VA
- Job Description Job Description FireLink LLC is looking for a dedicated, experienced Help Desk professional to provide h...
- 4/15/2024 12:00:00 AM
About Arlington, Virginia
Arlington County is located in northeast Virginia and is surrounded by Fairfax County and the Falls Church to the southwest, the City of Alexandria to the southeast, and Washington, D.C. to the northeast directly across the Potomac River, which forms the county's northern border. Other landforms also form county borders, particularly Minor's Hill and Upton's Hill on the west.
According to the U.S. Census Bureau, the county has a total area of 26.1 square miles (67.6 km2), of which 26.0 square miles (67.3 km2) is land and 0.1 square miles (0.3 km2) (0.4%) is water. It is the smallest county by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$50,581 to $62,273
Arlington, Virginia area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020