Help Desk Support Assistant jobs in Arlington, TX

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support
  • Privia Medical Group North Texas
  • Fort Worth, TX FULL_TIME
  • Job Type: Full-Time In Office

    Title: Helpdesk Support

    DUTIES:

    • Provide Tier 1 response for users requiring assistance with NextGen or General IT hardware/software.
    • Capture end-user, associated problem information, and create a ticket in the Help Desk Ticket management system.
    • Manage help desk tickets in a timely manner, including creation, follow-up, and closure.
    • Respond to customer issues via phone, email and computer chat.
    • Escalate issues to the next IT tier with the next level of difficulty.
    • Answer calls/messages from the IT on-call phone and assist in after hours support for urgent matters.
    • Conduct new employee orientation training on NextGen.
    • Create, modify, and delete NextGen user logins and apply appropriate rights/restrictions for all NextGen logins

    JOB REQUIREMENTS:

    • Applicants must have a minimum 2 years’ experience working in a help desk environment.
    • Excellent oral communication skills, detail-oriented ability to diagnose and resolve basic computer technical issues.
    • NextGen Medical software and/or Medical IT experience is a plus but not required.

    Job Type: Full-time

    Pay: $18.00 - $22.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Retirement plan
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • No weekends

    Ability to Relocate:

    • Fort Worth, TX 76107: Relocate before starting work (Required)

    Work Location: In person

  • 4 Days Ago

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Desktop Support Technician (Help Desk) - Technology Services
  • Denton County
  • Denton, TX FULL_TIME
  • THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.The Desktop Support Technician is part of the Help Desk team and provides remote technical assistance, su...
  • Just Posted

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Level 2 Help Desk Support (Urgent Hire)
  • Barrage Systems LLC
  • HURST, TX FULL_TIME
  • At Barrage Systems, we are passionate about delivering IT solutions and services that transform the way our clients do business. We are committed to leveraging the power of technology and innovation f...
  • Just Posted

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Help Desk
  • Spero LLC
  • Fort Worth, TX FULL_TIME
  • Job Summary: 50% On-site We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary an...
  • 19 Days Ago

S
Help Desk
  • Spero LLC
  • Worth, TX FULL_TIME
  • Job Summary: 50% On-site We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary an...
  • 6 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Arlington, Texas
  • Axion Technologies Pvt Ltd
  • Arlington, TX PART_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 6 Days Ago

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0 Help Desk Support Assistant jobs found in Arlington, TX area

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Inbound Helpdesk Representative ($15/hr.)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

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AM/PM Weekday/Weekend Part Time Customer Experience Associate
  • Eight Under Golf
  • Irving, TX
  • Job Description Job Description Company: Eight Under Golf About Us: Eight Under is a premier indoor golf facility that o...
  • 3/28/2024 12:00:00 AM

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Remote Customer Service Representative
  • Verizon Communications, Inc.
  • Irving, TX
  • **Remote Customer Service Representative** * Job # 591663 * Date posted - 2022-02-04 Share this Job **** **When you join...
  • 3/28/2024 12:00:00 AM

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Member Services Representative Front Desk
  • Excel Fitness
  • Hurst, TX
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 3/27/2024 12:00:00 AM

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SERVICE ADVISOR--FT WORTH DEALERSHIP-GMC
  • Hileycars
  • Fort Worth, TX
  • At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. ...
  • 3/27/2024 12:00:00 AM

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Service Advisor
  • AutoNation Ford South Fort Worth
  • Fort Worth, TX
  • Overview: At AutoNation, doing whats right by the customer comes standard at 300 locations coast to coast, so its no won...
  • 3/25/2024 12:00:00 AM

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Service Advisor
  • AutoNation, Inc.
  • Fort Worth, TX
  • AutoNation Ford South Fort Worth At AutoNation, doing whats right by the customer comes standard at 300 locations coast ...
  • 3/25/2024 12:00:00 AM

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(USA) Patient Access Representative - WM Health
  • Wal-Mart
  • North Richland Hills, TX
  • Position Summary... What you'll do... Walmart, the Fortune #1 Company and the nation's largest private employer, is help...
  • 3/24/2024 12:00:00 AM

Arlington is a city in the U.S. state of Texas, located in Tarrant County. It is part of the Mid-Cities region of the Dallas–Fort Worth–Arlington metropolitan area, approximately 12 miles (19 km) east of downtown Fort Worth and 20 miles (32 km) west of downtown Dallas. According to the U.S. Census Bureau's estimate, the city had a population of 396,394 in 2017, making it the second-largest city in the county (after Fort Worth) and the third-largest in the metropolitan area. Arlington is the forty-eighth-most populous city in the United States, the seventh-most populous city in the state of Tex...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,083 to $54,274
Arlington, Texas area prices
were up 2.2% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020