Help Desk Supervisor jobs in Wheaton, IL

Help at Home is hiring a Care Supervisor!  We offer weekly pay and a generous incentive program – up to $10,000 in bonuses per year! 

Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

We are currently seeking an experienced Customer Service Representative to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas. The employee will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization. 

Benefits

Our team is the foundation of our work. We offer:

• Weekly pay $18.00 an hour
• Direct deposit or cash card offered
• Healthcare, dental, and vision insurance
• Paid time off
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40 years of history in a high-demand field

Responsibilities

• Maintains assigned clients' files, employee files, and all related paperwork
• Provides direct training to field staff on client Care Plans
• Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
• Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
• Prepares and submits routine department reports, as required
• Records and maintains accurate documentation of the clients condition and overall service
• Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
• Appropriately handles client complaints and problems; documents and reports any significant issues further attention or resolution, as required
• Ensure compliance with local, state, and federal laws as well as with company policies and procedures
• Performs other job-related duties as assigned

 Qualifications/Educational Requirements

• Bachelor's degree preferred, but not required
• 2 years of management/supervisory experience is preferred, but not required
• At least 18 years of age required
• High school diploma or equivalent required
• Ability to work in a fast-paced environment and professional written and verbal communication skills

Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. Employees will be eligible for hiring bonuses after 90 days.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.