Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Starting pay at $18/hr DOE bonus
Two positions open
Flexible schedule, with the ability to be scheduled for any shift in a 24 hour period any day of the week
Want to help build the coolest convenience-experience on the planet? Join Maverik as one of our Retail Help Desk Agents and make a different for our retail team members! As the Retail Help Desk Agent, you will be responsible for answering inquiries via email/phone and providing technical systems support to our varying team members throughout the Maverik footprint. Bring your skills, talents, and drive to Maverik, and we'll give you a great place to work and rewarding career.
What You'll Do:
What We're Looking For:
Team Member Competencies:
Maverik/Kum & Go is an equal opportunity employer and an inclusive environment. We encourage all candidates to apply.
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0 Help Desk Supervisor jobs found in West Jordan, UT area