Help Desk Supervisor jobs in West Haven, CT

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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IT Help Desk Specialist
  • CLIFFORD BEERS COMMUNITY HEALTH PARTNERS
  • New Haven, CT OTHER
  • Job Details

    Job Location:    Marne Street Hamden - New Haven, CT
    Position Type:    Full Time
    Education Level:    2 Year Degree
    Salary Range:    $45,000.00 - $60,000.00 Salary/year
    Job Category:    Nonprofit - Social Services

    IT Help Desk Specialist

    Responsibilities:

    • Security & Privacy by Design and Default.
    • Respond to requests for technical assistance in person, or via remote control, phone, chat, or email.
    • Diagnose and resolve technical hardware and software issues; research questions using available information
    • resources. Advise users on appropriate action.
    • Follow standard help desk procedures. Log all help desk interactions into the ITSM system. Track and route
    • problems and requests and document resolutions.
    • Assist in organizing, documenting, and maintaining the CBCHP hardware and software systems.
    • Follow up with internal customers to ensure complete resolution of issues. Redirect problems to correct
    • resources when necessary. Identify and escalate situations requiring urgent attention. Inform management of
    • recurring problems
    • Manages equipment inventory and deployment/re-deployment. Assist in software deployment ensuring
    • compliance with vendor licensing agreements.
    • Stay current with system information, changes, and updates.
    • Help update training manuals for new and revised software and hardware. Train computer users as necessary.
    • Provide training to end users at new hire orientation and for ongoing support.
    • Manage the addition and archiving of all new and terminating employee credentials to CBCHP systems and data.
    • Work within the boundaries of security best practices and standard operating procedures.
    • Responsible for maintaining professional work standards.
    • Available to be on-call as needed to support the Help Desk system and organizational needs.

    Qualifications


    Skills and Qualifications:

    • Associate degree or greater in Information Sciences or related technical field is preferred.
    • One to two years of Help Desk (hardware and software) and user administration experience, preferably in a
    • healthcare setting.
    • Experience with Windows 10/11 is a must.
    • CompTIA A and MCP certifications are preferred.
    • Strong knowledge of computer hardware and peripherals
    • Strong knowledge of end user productivity applications such as Adobe Acrobat and Microsoft Word, Excel, and
    • Outlook.
    • Experience with Microsoft 365 products including SharePoint Online, Exchange Online, and Teams is a big plus.
    • A working knowledge of Microsoft Active Directory is preferred but not necessary.
    • Experience with Google admin console and Google products including Gmail, Groups, Drive, Docs, Sheets, Slides,
    • Experience with ticketing systems, particularly Fresh Service, a plus.
    • TCP/IP networking and troubleshooting skills.
    • • Excellent communication skills-written and oral.
    • Ability to communicate complex technical problems and solutions concisely and professionally to technical and
    • non-technical audiences etc.
    • Experience with Server 2012/2019/2022 a plus.
    • Experience with remote desktop environments including Citrix is a plus.
    • Experience with remote software, including Team Viewer, Automate, etc. a plus.
    • Highly organized, productive, resourceful, and detail-oriented self-starter.
    • Able to work both independently and in a team; effectively manage multiple projects.
    • Able and willing to document processes, technical writing skills.
  • 14 Days Ago

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Help Desk and Support Intern
  • Choate Rosemary Hall
  • Wallingford, CT INTERN
  • Responsible for the management and performance of Help Desk duties. Performs advanced work in cataloguing/inventory management, and handling support tickets. Work is subject to regular interactions by...
  • 1 Month Ago

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Information Systems and Help Desk Intern
  • Choate Rosemary Hall
  • Wallingford, CT INTERN
  • As an Information Systems and Help Desk Intern, you will gain hands-on experience supporting and assisting in the management of the School's information systems and Help Desk. This internship offers a...
  • 1 Month Ago

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Front desk supervisor
  • The Edge Fitness Clubs
  • Derby, CT FULL_TIME
  • Job Description Who We ARE : When you work for the Best. Gym. Ever, you join the Best. Team. Ever. Our corporate office reflects the culture of our gyms. We're enthusiastic leaders, hard-working and e...
  • 4 Days Ago

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Help
  • Lids
  • Clinton, CT FULL_TIME
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
  • 27 Days Ago

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Office help
  • Careerbuilder-US
  • Clinton, CT FULL_TIME
  • We are seeking an Administrative Assistant to join a growing Property Management office in Clinton, CT! 8am-4pm or 9am-5pm Mon-Fri $20 / hour Responsibilities : Draft correspondences and other formal ...
  • 4 Days Ago

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0 Help Desk Supervisor jobs found in West Haven, CT area

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Patient Service Representative, 35 Hours/Week
  • Hartford Dispensary
  • Branford, CT
  • Starting Pay Rate: $20.00 Actual pay will be determined based on several factors. These may include education, work expe...
  • 3/29/2024 12:00:00 AM

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/29/2024 12:00:00 AM

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Patient Service Representative - Full Time (35 Hours/Week)
  • Hartford Dispensary
  • Torrington, CT
  • At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engagi...
  • 3/29/2024 12:00:00 AM

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Patient Service Representative - Outpatient Rehab (Per Diem)
  • Hartford HealthCare
  • Milford, CT
  • Work where*every moment matters*. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in ...
  • 3/28/2024 12:00:00 AM

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Customer Advocate Supervisor
  • Intercontinental Capital Group
  • Melville, NY
  • >> Customer Advocate Supervisor Customer Advocate Supervisor Summary Title:Customer Advocate SupervisorID:1416 - NYLocat...
  • 3/28/2024 12:00:00 AM

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Customer Service Apprentice Southampton 2022
  • Balfour
  • Southampton, NY
  • **Customer Service Apprentice Southampton 2022** * **Job number:** UK410 * **Career area:** Apprenticeships * **Country:...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • David's Bridal, LLC.
  • Danbury, CT
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/27/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator
  • MyEyeDr.
  • Somers, NY
  • Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
  • 3/26/2024 12:00:00 AM

West Haven is a city in New Haven County, Connecticut, United States. At the 2010 census, the population of the city was 55,564. According to the U.S. Census Bureau, the city has a total area of 11 square miles (28 km2), of which 10.75 square miles (27.8 km2) is land .2 square miles (0.52 km2), or 1.54%, is water. West Haven has 3.5 miles (5.6 km) of publicly accessible beaches, which is one-quarter of the publicly accessible beaches in Connecticut. The hilly Allingtown district of the city is home to the University of New Haven. West Haven is located in the south-central portion of Connecticu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$82,397 to $104,701
West Haven, Connecticut area prices
were up 1.7% from a year ago

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