Help Desk Supervisor jobs in West Des Moines, IA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

I
Help Desk
  • Info Origin Inc.
  • Des Moines, IA CONTRACTOR
  • Help Desk Role || Hybrid- Des Moines, IA || Contract

    Only Local candidates from Des Moines, IA are required.

    More than 6 years of experience is required.

    Key skill sets:

    Customer Service oriented with the ability to remain calm in a demanding environment.

    Prior experience using license database software with the ability to troubleshoot technical issues related to the software and web-based services.

    Skilled in basic computer technology and/or programs including Microsoft Office Products, various internet browsers, Google Suites, electronic file management and Chromebooks.

    Administrative skills including but not limited to mail processing, data entry, and financial transactions.

    Excellent communication skills.

    To know more, call/text 1-929-442-2633 or email uzma.ansari@infoorigin.com

    Interested candidates, kindly Apply....!!!!!!!!!!!!

    Job Type: Contract

    Salary: $20.00 - $30.00 per hour

    Experience level:

    • 6 years

    Schedule:

    • 8 hour shift

    Experience:

    • Help desk: 6 years (Required)
    • License Database Software: 6 years (Required)

    Work Location: On the road

  • 1 Month Ago

R
Help Desk Manager
  • Robert Half
  • Urbandale, IA PER_DIEM
  • Position: IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYSTLocation: DES MOINES, IA - ONSITESalary: up to $75K exceptional benefits*** For immediate and confidential consideration, please send a messag...
  • 21 Days Ago

W
IT Coordinator (Help Desk)
  • Wild Rose Casinos & Resorts
  • Jefferson, IA FULL_TIME
  • Jefferson | Type: Staff Location: Jefferson Department: IT Position Title: IT Coordinator (Help Desk) Position Summary: The IT Coordinator (Help Desk) is responsible for providing superior guest servi...
  • 1 Day Ago

B
Help Desk Specialist
  • Boone County Hospital - Information Systems
  • Boone, IA FULL_TIME
  • Join our Information Systems team today! Our mission is to improve and enhance the health and well-being of those we serve. We offer a team approach to healthcare and a competitive benefits package. S...
  • 12 Days Ago

S
IT Help Desk Technician
  • Skiltrek
  • Des Moines, IA FULL_TIME
  • Description: In this role the IT HelpDesk technician serves customers by providing product and service information and resolving product and service problems. Providing Client members and providers wi...
  • 16 Days Ago

M
Help Desk Support clerk
  • Maven Workforce Pvt. Ltd
  • Des Moines, IA CONTRACTOR
  • The Iowa Department of Health and Human Services Division of Public Health is seeking a Help Desk Support Clerk in the Bureau of Radiological Health. This individual will provide customer service and ...
  • 1 Month Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Supervisor jobs found in West Des Moines, IA area

S
Housekeeper
  • Stoney Creek Hotel & Conference Center, Des Moines, IA
  • Johnston, IA
  • General Responsibilities Responsible for tasks related to the general appearance and cleanliness of assigned guest rooms...
  • 3/28/2024 12:00:00 AM

S
Party Host - Des Moines, IA
  • Spare Time Entertainment Inc
  • Des Moines, IA
  • ** Party Host - Des Moines, IA** **Job Category****:** Guest Services **Requisition Number****:** PARTY001616 Showing 1 ...
  • 3/28/2024 12:00:00 AM

D
IT Service Desk/PC Tech-Mid-Level
  • Dexian
  • Des Moines, IA
  • Job Summary: Dexian is seeking a IT Service Desk/PC Tech-Mid-Level for an opportunity with a client located in Des Moine...
  • 3/27/2024 12:00:00 AM

M
Repair Coordinator
  • Midwest Valve Services
  • Des Moines, IA
  • Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering...
  • 3/27/2024 12:00:00 AM

A
Hotel Front Office Manager
  • Aileron Management LLC
  • West Des Moines, IA
  • Job Type Full-time Description The Hampton Inn West Des Moines/Lake Drive is looking for a full-time, Front Office Manag...
  • 3/26/2024 12:00:00 AM

G
Front Desk Medical Receptionist | Full Time
  • Goconfluent
  • Johnston, IA
  • ** Front Desk Medical Receptionist | Full Time** **Job Category****:** Office **Requisition Number****:** FRONT004171 Sh...
  • 3/26/2024 12:00:00 AM

H
Desktop Support Technician
  • HCLTech
  • Johnston, IA
  • End-User Support Technician: Job Description Background As a member of the End User Support team, the candidate will pro...
  • 3/25/2024 12:00:00 AM

L
UH-60 Simulator Instructor Operator
  • Leidos
  • Johnston, IA
  • Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts...
  • 3/22/2024 12:00:00 AM

West Des Moines is a city in Polk, Dallas, and Warren counties in the U.S. state of Iowa. Most of the city is in Polk County, with slivers extending into Dallas and Warren counties. As of the 2010 census, the city population was 56,609. West Des Moines is the second-largest city in the Des Moines metropolitan area and the tenth-largest city in Iowa. It ranked 94th in Money magazine's list of the "100 Best Places to Live and Launch" in 2008, 77th and 57th on the 100 Best Places to Live in 2014 and 2015, respectively, and 18th on the Hipster Cities of 2015. West Des Moines is located at 41°34′25...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$73,426 to $93,302
West Des Moines, Iowa area prices
were up 0.8% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020