Help Desk Supervisor jobs in Waukesha, WI

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk
  • WB Holdings, Inc.
  • Allenton, WI FULL_TIME
  • I: Department Purpose:The IT department develops and provides flexible, responsive and innovative information systems.  These are aligned with WB Holdings’ and affiliates’ business goals and objectives, driving process improvement and productivity. The IT department provides stewardship of company data environment, ensuring the availability of critical production systems and information for staff members working to fulfill the company vision. II: Job Purpose/Scope:  The Help Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software.  The position is responsible for configuring systems and installing software as specified, providing first level problem determination, problem/incident recording, problem resolution and problem escalation for all supported systems and services.  In this capacity, the technician responds to requests for assistance, runs diagnostic programs, isolates problems, and determines and implements solutions.  These systems and services include networks, client/server systems, PC desktops and laptops, desktop application software, enterprise software, peripheral devices, and others.  Support is provided both locally and remotely.  Additionally, the Help Desk Technician serves as the primary contact for cell phone support.  The technician is responsible for maintaining backup tapes and procedures.
  • 23 Days Ago

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Help desk
  • Sterling Engineering, Inc.
  • Menomonee Falls, WI FULL_TIME
  • Title : IT Support Specialist Location : Menomonee Falls, WI Hire Type : 1 Year Contract Overview : Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiter...
  • 1 Day Ago

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Help Desk Technician
  • 3Fold IT, LLC
  • Milwaukee, WI FULL_TIME
  • ***Applicants must live in the Greater Milwaukee Area at the time of applying***3Fold IT is an I.T. Managed Services Provider that serves clients in the Greater-Milwaukee area. We are looking to hire ...
  • 3 Days Ago

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IT Help Desk Analyst
  • Reinders, Inc
  • Sussex, WI FULL_TIME
  • As an IT Helpdesk Analyst, the primary focus will be to provide technical support and resolution to customers experiencing technology-related issues, including software, hardware, network, and applica...
  • 3 Days Ago

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Technical Help Desk
  • Volt
  • Menomonee Falls, WI CONTRACTOR
  • Technical Help Desk Opportunity!We are working with an exciting company in Menomonee Falls who asked us to find them an IT Help Desk Technician. You will assist the Divisional Manager in acting as a l...
  • 3 Days Ago

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Help Desk Technician II
  • 3Fold IT, LLC
  • Milwaukee, WI FULL_TIME
  • ****DO NOT APPLY IF YOU DO NOT LIVE IN THE GREATER MILWAUKEE AREA AT THE TIME OF APPLICATION****Are you a geek that just loves to help make technology work for people?Do unresolved technical problems ...
  • 6 Days Ago

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0 Help Desk Supervisor jobs found in Waukesha, WI area

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Part-Time Client Services Coordinator- Saturday & Sunday Only
  • Community Medical Services
  • Pewaukee, WI
  • Overview: Shift: Saturday and Sunday 6am-10am Community Medical Services (CMS) is hiring a Client Services Coordinator. ...
  • 3/28/2024 12:00:00 AM

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Client Services Associate
  • Ampersand, Inc.
  • Waukesha, WI
  • Job Description Job Description SUMMARY: Responsible for assisting client services and operations departments with depos...
  • 3/26/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Waukesha, WI
  • Optum
  • Waukesha, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/26/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Waukesha, WI
  • Optum
  • New Berlin, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/26/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Waukesha, WI
  • Optum
  • Sussex, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/26/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Waukesha, WI
  • Optum
  • North Lake, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/25/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Waukesha, WI
  • Optum
  • Brookfield, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/25/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Oconomowoc, WI
  • Optum
  • Muskego, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/25/2024 12:00:00 AM

Waukesha (/ˈwɔːkɪʃɔː/) is a city in and the county seat of Waukesha County, Wisconsin, United States. It is part of the Milwaukee metropolitan area. Its population was 70,718 at the 2010 census. The city is adjacent to the Town of Waukesha....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$74,965 to $95,257
Waukesha, Wisconsin area prices
were up 1.8% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020