Help Desk Supervisor jobs in Wyoming
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Resource-Trac
-
Cheyenne, WY
CONTRACTOR
-
Job Summary:
We are seeking a Help Desk Analyst to join our IT support team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our employees. This is a great opportunity for someone who enjoys troubleshooting computer issues and providing excellent customer service.Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and software
- Assist with user account management in Active Directory
- Troubleshoot network connectivity problems
- Support mobile devices such as smartphones and tablets
- Analyze and prioritize help desk tickets to ensure timely resolution
- Communicate technical solutions in a clear and concise mannerQualifications:
- Proven experience in a help desk or desktop support role
- Strong knowledge of computer hardware and software systems
- Familiarity with Active Directory and Linux operating systems
- Proficient in Microsoft Office applications
- Excellent customer service skills with the ability to communicate effectively
- Ability to analyze problems and provide solutions in a timely manner
- Previous experience in IT support is preferredWe offer competitive pay and benefits packages, including medical/dental/vision insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and take your career to the next level as a Help Desk Analyst.
Note: This is a paid position. Internship positions must also be compensated.
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
- 2 Days Ago
- WEST Inc
-
Cheyenne, WY
FULL_TIME
- Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a Help Desk Specialist located in our Cheyenne, Fort ...
- 23 Days Ago
- BC Tech Pro
-
Green River, WY
FULL_TIME
- Job DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is...
- 1 Month Ago
- Springboard Hospitality
-
Jackson, WY
OTHER
- Job Details Job Location: Anvil Hotel - Jackson, WY Salary Range: Undisclosed DescriptionAbout our company: Springboard Hospitality is a premier third-party hotel management company with a 30 year his...
- 2 Days Ago
- Tru by Hilton/Home2
-
Cheyenne, WY
FULL_TIME
- Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our guests, you will play a crucial role in pr...
- 25 Days Ago
- UW Candidate Experience
-
Laramie, WY
PART_TIME
- The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
- 1 Month Ago
Help Desk Supervisor jobs at Popular Companies
- AITHERAS, LLC
-
Washington, DC
- Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time,...
- 4/19/2024 12:00:00 AM
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/18/2024 12:00:00 AM
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/18/2024 12:00:00 AM
- Kingscott Associates
-
Kalamazoo, MI
- The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
- 4/17/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/17/2024 12:00:00 AM
- US Tech Solutions
-
Albany, NY
- Duration: 24 months contract Job Description: The candidate should establish and maintain a working knowledge of the nav...
- 4/17/2024 12:00:00 AM
- Smartsource Technical Solutions
-
Dayton, OH
- Smart Source is looking for a Help Desk Supervisor for the following opportunity. Location: Dayton, OH Salary: 100K Empl...
- 4/16/2024 12:00:00 AM
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/15/2024 12:00:00 AM