Help Desk Supervisor jobs in West Virginia

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Help Desk Analyst
  • A.C. Coy
  • Morgantown, WV FULL_TIME
  • Overview

    Location: onsite 100% Morgantown, WV

    Job Type: Full Time / Permanent 

    Work Authorization: No C2C or Sponsorship

     

    The A.C.Coy Company has an immediate opening to direct hire Help Desk Tech will provide a positive experience to through evaluating users’ problems, determine if the problems are user, software, or equipment related.    Resolve common issues or escalate to the appropriate IT area/individual for problem resolution if necessary.  The Help Desk Tech will record, track, each ticket in the appropriate database. Additional responsibilities include creating and revising SOP’s, and new hire training.

     

    ********Onsite only*******

     

    Responsibilities

    • Successful work experience identifying PC problems to a functional level
    • Successful work experience handling repetitive telephone calls

    Qualifications

    Education: High School Diploma or equivalent

    Experience Minimum of 1-year experience working with Microsoft applications (ex. Word, Excel, Access, PowerPoint)

    • Help Desk Experience
    • Healthcare experience/knowledge a plus
    • Experience preparing instructional documentation
    • Proven track record in the ability to take on additional responsibilities
    • Demonstrated good written and verbal communication skills
    • Customer Service skills

    Desired: Associates’ degree in Information Systems / Computer Science or equivalent technical training

    Desired: A , Network , MCDST or comparable MCP certification

  • 20 Days Ago

G
IT Help Desk Support
  • GABRIEL BROTHERS INC
  • Morgantown, WV FULL_TIME
  • To see the full job description, please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe’s Offer: Flexible SchedulesEmployee Discount and Assistance ProgramWide Range of Employee...
  • 18 Days Ago

R
Help Desk Technician
  • Robert Half
  • Delray, WV OTHER
  • We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible ...
  • 18 Days Ago

A
Help Desk Technician
  • ASC
  • Washington, WV FULL_TIME
  • Responsibilities: - Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person - Diagnose and resolve hardware, software, and network issues - Install, config...
  • 28 Days Ago

P
Help Desk Specialist
  • Patriot, LLC
  • Kearneysville, WV FULL_TIME
  • Patriot, LLC is looking to add Help Desk Specialists to our team in Kearneysville, WV. As a Help Desk Specialist the ideal candidate will provide Tier II and III technical software, problem resolution...
  • 1 Month Ago

M
Help Desk Analyst
  • Mon Health
  • Morgantown, WV FULL_TIME
  • Job Summary Comments With a patient centered culture, the Help Desk Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through evaluating users’ problems, determine if the problem...
  • 1 Month Ago

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$68,466 to $86,999

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019