Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Help From A Friend, near I-35 and 151st street in Olathe Kansas
We help Johnson County's older adults with residential grounds maintenance such as yard work, planting, pruning, shrub trimming, tree trimming, mowing, leaf cleanup, shrub removal, small tree removal, spring cleanup, and fall cleanup.
******************************
Our clients are wonderful, kind, appreciative people. You, and the help you provide, will make a positive difference to both our clients and our organization. If you appreciate being with and helping good, honest, sincere people that came from a generation and world that valued family, friends, neighbors, trust, and a simpler life, please join us.
******************************
If you meet ALL the requirements below, please answer ten quick questions at http://hfafjobs.com. Thank you!
AS A CONDITION OF EMPLOYMENT:
We adhere to a no nicotine, no tobacco policy (as we are an advocate for cancer).
There is no possession or use of illegal substances.
We may conduct random alcohol and drug testing.
REQUIREMENTS:
-have significant experience with yard work, planting, pruning, shrub trimming, tree trimming, mowing, leaf cleanup, shrub removal, small tree removal, spring cleanup, and fall cleanup
-have significant experience with equipment and machinery used for the above services
-be a sincere, honest and transparent person
-be good at active listening
-have attention to detail
-be able to follow instructions
-have a team mentality
-show up on scheduled days
-must be on time
-have a valid driver's license
-have your own transportation
-have a cell phone capable of calling, email, and texting
-be friendly, energetic, and ready to help with a smile on your face : )
If you meet ALL the requirements above, please answer ten quick questions at http://hfafjobs.com. Thank you!
Job Type: Full-time
Pay: $22.50 - $30.00 per hour
Schedule:
Work Location: Multiple Locations
Clear All
0 Help Desk Supervisor jobs found in Shawnee, KS area