Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Member One' s mission is to help our members, employees, and communities flourish. Our vision is to be our members' favorite solution however they wish to bank with us. We create and enhance member relationships by providing a knowledgeable team that offers exceptional services.
We are looking for a Help Desk Technician to serve members in our Admin/Headquarters. We work in a collaborative work environment where we are motivated to redefine what the "member experience" looks like at all levels of the organization. This role will support external member experience by providing in-person financial knowledge and services to members of Member One FCU.
Benefits for you:
REQUIRED EDUCATION/EXPERIENCE:
Associates degree and/or certification in I.T. related field preferred.
Three years of related experience.
Must maintain valid driver’s license.
Must possess the following: a general understanding of LAN WAN environments and a thorough knowledge of PC operating systems with an understanding of standard trouble shooting practices for applications.
Possess a general understanding of a virtual environment and knowledge of Windows active directories.
Excellent problem solving, communication and written skills.
Must possess the ability to interpret technical material and able to present ideas and procedures clearly to others
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0 Help Desk Supervisor jobs found in Roanoke, VA area