Help Desk Supervisor jobs in Rhode Island
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- MIKEL
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Middletown, RI
FULL_TIME
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MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy. MIKEL is a small woman owned business that has been providing Undersea Warfare Solutions to the Department of Defense since the company’s inception in 1999.
Be a part of our dynamic team whose solutions and services enable the Navy to solve their toughest problems and meet their mission requirements. We have undersea operations experience, combined with engineering and specific subject matter expertise, that provides an in-depth understanding of the problem and a novel, innovative and cost-effective solution. MIKEL is committed to providing an environment that challenges its employees to use and advance their skills and knowledge to provide solutions that exceed customer expectations.
Position: Help Desk SupportNature of Role: MIKEL is currently seeking a candidate for a Help Desk Support role. This position will provide technical support to a team, supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNWPT) Code 25 laboratory. Candidates should be highly organized and possess excellent written and verbal communication.Responsibilities:- Creation of accounts within multiple applications
- Provide technical assistance and support for incoming queries and issues related to web based applications
- Utilize knowledge base and in house developer support to determine best solution based on the issue and details provided by the customer
- Ask questions to determine the nature of the problem
- Follow up with customers to ensure issue has been resolved
- Provide program support to government customer, including general administrative, clerical, writing, and ad hoc programmatic activities
- Assist in documentation and distribution of secure lab policies and procedure
- Complete purchasing through DoD ITPR process
- Tracking of COTS software licenses and renewals
- Meet daily with government customers to manage tasking requirements and evolving priorities
Requirements:- 3-5 years of experience in a relevant field
- Highly organized with ability to self-prioritize assignments with minimal supervision
- Strong written and oral communication skills.
- Knowledge of Navy policies and procedures related to secure labs a plus
Work Location: Middletown, RI
MIKEL offers a competitive salary and a comprehensive benefits package that includes Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement.
Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
- 22 Days Ago
- State of Rhode Island
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Providence, RI
OTHER
- POSITION SUMMARY: The Help Desk Technician plays a crucial role in providing technical assistance and support to users across various departments at multiple locations. The primary responsibility will...
- 12 Days Ago
- Inclusively
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Jamestown, RI
FULL_TIME
- Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
- 1 Month Ago
- Inclusively
-
South Kingstown, RI
FULL_TIME
- Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
- 1 Month Ago
- Inclusively
-
Warwick, RI
FULL_TIME
- Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
- 1 Month Ago
- Inclusively
-
Warwick, RI
FULL_TIME
- Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
- 1 Month Ago
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