Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Help Desk Support Specialist I
Norfolk, VA
Requires US Citizenship
Employment Term and Type: Regular, Full Time
Required Security Clearance: Secret
Job Description
Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations (DIO) efforts concerning information technology services in support of the Navy Maritime Maintenance Enterprise Solution (NMMES) Program.
Primary Duties and Responsibilities:
Qualifications:
Desired:
Education: Up to 2 years of experience in the field or in a related area.
Years Experience: Experience with IT and Cybersecurity ?
Physical and Environmental Conditions:
This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.
Company Overview: Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.
ATG offers a generous compensation package including health, dental, vision, 401(k), group life insurance, and educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability
Clear All
0 Help Desk Supervisor jobs found in Portsmouth, VA area