Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Ciqima Federal Services, LLC is hiring a IT Help Desk Technician. The Help Desk Technician plays a key role in the management and upkeep of information technology (IT) equipment and systems at Fort Gregg-Adams’ Kenner Army Health Clinic. As part of a larger support team, the Help Desk Technician will work directly with Military Health System customers and IT end users to diagnose, troubleshoot, and correct issues with hardware, software, networks, and applications.
CLIENT: Military Health Systems (MHS) / Defense Health Agency (DHA) – Kenner Army Health Clinic Chief Information Officer (CIO)
ESSENTIAL DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
The position will be performed on-site and will generally encompass a standard workweek spanning Monday through Friday during regular business hours.
US Citizenship Required - Candidate will need to obtain a DoD Tier 3 (NACLC), IAT Level 1 ADP/IT III
Benefits Include:
401(K) Plan with Employer Match, Health Insurance (medical, dental, and vision), Paid PTO, Flexible Spending Accounts (Health and Dependent Care), Life insurance, short term and long-term disability, Full Holiday Schedule and more.
This company, its subsidiaries, and joint ventures will provide equal employment opportunities to all persons and prohibits employment decisions based on race, religion, color, creed, national origin, sex, age, disabling condition, political affiliation, protected veteran’s status, or sexual orientation. All selection, hiring, and promotion decisions will be based on valid job-related requirements consistent with performance of the essential functions of the position. This policy is in keeping with Executive Order 11246, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, Sections 503 and 504 of the Rehabilitation Act of 1973, the Civil Rights Restoration Act of 1988, the Vietnam Veterans Readjustment Assistance Acts, as amended, and other applicable federal and state laws. Pursuant to PL 93-638, as amended, preference may be given qualified to the Corporation’s Shareholders, including their spouses and descendants, during the hiring process to the maximum extent permitted by law.
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