Help Desk Supervisor jobs in Petersburg, VA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Ciqima Federal Services, LLC
  • Adams, VA FULL_TIME
  • Ciqima Federal Services, LLC is hiring a IT Help Desk Technician. The Help Desk Technician plays a key role in the management and upkeep of information technology (IT) equipment and systems at Fort Gregg-Adams’ Kenner Army Health Clinic. As part of a larger support team, the Help Desk Technician will work directly with Military Health System customers and IT end users to diagnose, troubleshoot, and correct issues with hardware, software, networks, and applications.


    CLIENT:
    Military Health Systems (MHS) / Defense Health Agency (DHA) – Kenner Army Health Clinic Chief Information Officer (CIO)


    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
    • Provide technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
    • Identify, research, and resolve technical problems.
    • Respond to telephone calls, email and personnel requests for technical support.
    • Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
    • Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
    • Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
    • Simulate or recreate user problems to resolve operating difficulties.
    • Recommend systems modifications to reduce current and future user problems.
    • Interact with the Trouble Ticketing system to document issues and resolutions.
    • Provide support for Video Teleconferencing program.
    • Maintain/troubleshoot Network Connectivity issues.
    • Support DHA Global Service Center with installing, maintaining, and securing clinical workstations with the Standard Desktop Configuration (SDC) and DHA Standard Desktop Image.
    • Install and configure PC-based medical application client software.
    • Perform basic PC hardware troubleshooting.
    • Support Refresh of PC Hardware by deploying new computer equipment to KAHC staff.
    • Work with centralized Contractor Tier III reach back staff for problems above local ability.
    • Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
    • Perform physical installation and initial configuration of KAHC routers and switches as well as IT Shared Services Hosting Environment equipment.
    • Assist regional Tier III teams with installing medical applications and servers.
    • Assist regional Tier III teams with troubleshooting and resolving problems with KAHC Infrastructure, IT Shared Services, and medical applications/servers.
    • Provide support in maintenance of business continuity and disaster recovery program.
    • Provide support in LAN/WAN/PC/Server-related security program.
    • Support KAHC with Video Teleconferencing program.
    • Manage functional application of an automated call distribution system.
    • Maintain library of current scripts, software media, and licenses.
    • Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
    • Provide support in network upgrade and expansion as needed.
    • Interface with base communications squadron personnel as needed.
    • Perform the following Information System Security functions for the KAHC network, IT Shared Services, and KAHC-hosted medical applications/servers:
      • Assist Tier III teams in applying software updates, security patches and DISA STIGs
      • Assist Tier III teams with mitigating vulnerabilities.
      • Provide on-call support for KAHC.
    • Other duties, as assigned by the Project Manager.


    QUALIFICATIONS:

    • High School Degree
    • Security Certification
    • Minimum one year experience as a Help Desk Specialist
    • Background Investigation Tier 3 (NACLC), IAT Level 1 ADP/IT III


    The position will be performed on-site and will generally encompass a standard workweek spanning Monday through Friday during regular business hours.

    US Citizenship Required - Candidate will need to obtain a DoD Tier 3 (NACLC), IAT Level 1 ADP/IT III


    Benefits Include:

    401(K) Plan with Employer Match, Health Insurance (medical, dental, and vision), Paid PTO, Flexible Spending Accounts (Health and Dependent Care), Life insurance, short term and long-term disability, Full Holiday Schedule and more.

    This company, its subsidiaries, and joint ventures will provide equal employment opportunities to all persons and prohibits employment decisions based on race, religion, color, creed, national origin, sex, age, disabling condition, political affiliation, protected veteran’s status, or sexual orientation. All selection, hiring, and promotion decisions will be based on valid job-related requirements consistent with performance of the essential functions of the position. This policy is in keeping with Executive Order 11246, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, Sections 503 and 504 of the Rehabilitation Act of 1973, the Civil Rights Restoration Act of 1988, the Vietnam Veterans Readjustment Assistance Acts, as amended, and other applicable federal and state laws. Pursuant to PL 93-638, as amended, preference may be given qualified to the Corporation’s Shareholders, including their spouses and descendants, during the hiring process to the maximum extent permitted by law.

  • 6 Days Ago

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Front Desk Supervisor
  • Hampton by Hilton
  • Stony Creek, VA FULL_TIME
  • ```Job Summary``` We are seeking a highly motivated and experienced Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing all aspects of the front desk...
  • 9 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Emporia, VA OTHER
  • Store LocationUS-VA-Emporia Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect...
  • 19 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel
  • Chester, VA FULL_TIME
  • Store Location: US-VA-Chester Overview: If you're passionate about a great guest experience and true hospitality, this is the role for you! Whether you're helping a guest find the perfect holiday gift...
  • 20 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Chester, VA OTHER
  • Store LocationUS-VA-Chester Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect...
  • 21 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • South Hill, VA OTHER
  • Store LocationUS-VA-South Hill Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perf...
  • 23 Days Ago

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0 Help Desk Supervisor jobs found in Petersburg, VA area

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Patient Coordinator
  • Benevis
  • Richmond, VA
  • Overview: Dental Patient Coordinator/Front Desk-Full Time Spencer Dental and Braces-Mechanicsville, VA Hours-9am-6pm Com...
  • 3/28/2024 12:00:00 AM

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Warehouse Coordinator , Raw Materials - Colonial Heights, VA
  • Sabra Dipping Company, LLC
  • Colonial Heights, VA
  • ** Warehouse Coordinator , Raw Materials - Colonial Heights, VA** **Job Category****:** Supply Chain **Requisition Numbe...
  • 3/28/2024 12:00:00 AM

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Corporate Recruiter
  • Cranemasters
  • Richmond, VA
  • Description Basic Function: The Corporate Recruiter is responsible for efficiently/effectively filling open positions wi...
  • 3/28/2024 12:00:00 AM

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Pro Services Specialist
  • Floor & Decor Holdings, Inc.
  • Chesterfield, VA
  • Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. P...
  • 3/28/2024 12:00:00 AM

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Client Support Administrator
  • Ke`aki Technologies, LLC
  • Fort Lee, VA
  • Job Description Job Description The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Client Support Admi...
  • 3/27/2024 12:00:00 AM

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Front Office Guest Services Manager - Williamsburg Lodge
  • Colonial Williamsburg
  • Williamsburg, VA
  • Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and...
  • 3/26/2024 12:00:00 AM

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Patient Care Coordinator
  • Comber Physical Therapy Inc
  • Williamsburg, VA
  • Job Description Job Description As a critical member of the clinic team, the Patient Care Coordinator delivers exception...
  • 3/24/2024 12:00:00 AM

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Developmental Disabilities Case Manager
  • District 19 Community Service Board
  • Petersburg, VA
  • Job Description Job Description District 19 Community Services Board Developmental Disability Services, located in Peter...
  • 3/24/2024 12:00:00 AM

Petersburg is located at 37°12′46″N 77°24′1″W / 37.21278°N 77.40028°W / 37.21278; -77.40028 (37.21295, -77.400417). According to the United States Census Bureau, the city has a total area of 23.2 square miles (60.1 km2), of which 22.9 square miles (59.3 km2) of land and 0.2 square miles (0.5 km2) (1.1%) is water. Petersburg is located on the Appomattox River at the fall line, which marks the area where the Piedmont region (continental bedrock) and the Atlantic coastal plain (unconsolidated sediments) meet. The fall line is typically prominent where a river crosses its rocky boundary, as the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$75,729 to $96,227
Petersburg, Virginia area prices
were up 1.2% from a year ago

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