Help Desk Supervisor jobs in Parkersburg, WV

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Help Desk Analyst
  • A.C. Coy
  • Morgantown, WV FULL_TIME
  • Overview

    Location: onsite 100% Morgantown, WV

    Job Type: Full Time / Permanent 

    Work Authorization: No C2C or Sponsorship

     

    The A.C.Coy Company has an immediate opening to direct hire Help Desk Tech will provide a positive experience to through evaluating users’ problems, determine if the problems are user, software, or equipment related.    Resolve common issues or escalate to the appropriate IT area/individual for problem resolution if necessary.  The Help Desk Tech will record, track, each ticket in the appropriate database. Additional responsibilities include creating and revising SOP’s, and new hire training.

     

    ********Onsite only*******

     

    Responsibilities

    • Successful work experience identifying PC problems to a functional level
    • Successful work experience handling repetitive telephone calls

    Qualifications

    Education: High School Diploma or equivalent

    Experience Minimum of 1-year experience working with Microsoft applications (ex. Word, Excel, Access, PowerPoint)

    • Help Desk Experience
    • Healthcare experience/knowledge a plus
    • Experience preparing instructional documentation
    • Proven track record in the ability to take on additional responsibilities
    • Demonstrated good written and verbal communication skills
    • Customer Service skills

    Desired: Associates’ degree in Information Systems / Computer Science or equivalent technical training

    Desired: A , Network , MCDST or comparable MCP certification

  • 19 Days Ago

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IT Help Desk Support
  • GABRIEL BROTHERS INC
  • Morgantown, WV FULL_TIME
  • To see the full job description, please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe’s Offer: Flexible SchedulesEmployee Discount and Assistance ProgramWide Range of Employee...
  • 18 Days Ago

A
Help Desk Technician
  • ASC
  • Washington, WV FULL_TIME
  • Responsibilities: - Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person - Diagnose and resolve hardware, software, and network issues - Install, config...
  • 28 Days Ago

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Help Desk Analyst
  • Mon Health
  • Morgantown, WV FULL_TIME
  • Job Summary Comments With a patient centered culture, the Help Desk Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through evaluating users’ problems, determine if the problem...
  • 1 Month Ago

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Associate Help Desk Technician - Casual
  • SYSTEM West Virginia University Health System
  • Morgantown, WV PART_TIME
  • Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 3 Days Ago

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Home Health Aide STNA
  • Help at Home
  • Langsville, OH FULL_TIME,PART_TIME
  • Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000*Help at Home is the nation's leading provider of in-home support to seniors. We are currently hiring in yourcommunity Join...
  • 4 Days Ago

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0 Help Desk Supervisor jobs found in Parkersburg, WV area

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Customer Service Representative (Toll)
  • ValorVIP
  • Parkersburg, WV
  • POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
  • 3/28/2024 12:00:00 AM

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Toll Customer Service Agent
  • ValorVIP
  • Parkersburg, WV
  • POSITION OVERVIEW: TOLL BOOTH SERVICE AGENT We are looking for agents to support walk-up customer inquiries, new account...
  • 3/28/2024 12:00:00 AM

M
Entry-Level Customer Service Representative
  • MCI Military Recruitment
  • Parkersburg, WV
  • POSITION OVERVIEW: ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE We are looking for agents to support walk-up customer inq...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (Toll)
  • MCI Military Recruitment
  • Parkersburg, WV
  • POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
  • 3/28/2024 12:00:00 AM

M
Customer Service Representative (Toll)
  • MCI Careers
  • Parkersburg, WV
  • LOCATION: Parkersburg, WV JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.50 - $15.00 / hour BENEFITS & PERKS:...
  • 3/28/2024 12:00:00 AM

T
Customer Experience Specialist
  • Treasury
  • Parkersburg, WV
  • ** Customer Experience Specialist** **Department of the Treasury** **Location** 1 vacancy in the following location: ** ...
  • 3/28/2024 12:00:00 AM

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FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Parkersburg, WV
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

F
CUSTOMER SERVICE REPRESENTATIVE>
  • Family Dollar
  • Belpre, OH
  • Family Dollar - 1007 WASHINGTON BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at ...
  • 3/24/2024 12:00:00 AM

Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio. The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$67,517 to $85,793
Parkersburg, West Virginia area prices
were up 1.2% from a year ago

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