Help Desk Supervisor jobs in Norwalk, CT

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Level I Help Desk Support
  • DMB Associates
  • Stamford, CT FULL_TIME
  • Job Details

    Looking for a Level I Help Desk Support with 1-2 years of professional experience providing phone support on hardware and software issues. Must be proficient with Active Directory, Windows 10, & Office 365 and some type of ticketing system. Support PC and MAC hardware, printers, and mobile devices.

    Ideal individual will have a degree in Computer Science (or related field) and possess a "can do" attitude, and a willingness to provide the highest level of service. Great opportunity to kick-start a career in IT.

    This is a full-time role, complete with a competitive salary and comprehensive benefits package.

    Sponsorship is not offered at this time.

  • 12 Days Ago

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Front desk supervisor
  • Shaner Corporation
  • Norwalk, CT FULL_TIME
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals / ...
  • 5 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ (Norwalk) (Part-Time)- Connecticut
  • Axiom Technologies
  • Norwalk, CT PART_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 19 Days Ago

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Youth Mental Health Counselor
  • HELP for Kids - Exchange Club Center
  • Stamford, CT TEMPORARY,PART_TIME
  • Overview:We are seeking a dedicated and compassionate Youth Counselor to join our team. As a Summer Youth Counselor, you will play a vital role in providing support and guidance to young individuals f...
  • 6 Days Ago

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Family Support Social Worker
  • HELP for Kids - Exchange Club Center
  • Stamford, CT FULL_TIME
  • Overview:We are seeking a dedicated and compassionate Social Worker to join our team. As a Social Worker, you will play a crucial role in providing support and assistance to individuals and families i...
  • 6 Days Ago

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Sono Sky Bar Bus Help
  • SHANER
  • Norwalk, CT FULL_TIME
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Departmen...
  • Just Posted

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0 Help Desk Supervisor jobs found in Norwalk, CT area

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/28/2024 12:00:00 AM

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Desktop Support (on site)
  • Momentum Resource Solutions
  • New York, NY
  • Job Description Job Description Responsibilities: Providing exceptional IT Services to employees Installing and supporti...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative - Outpatient Rehab (Per Diem)
  • Hartford HealthCare
  • Milford, CT
  • Work where*every moment matters*. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in ...
  • 3/28/2024 12:00:00 AM

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IT Help Desk Coordinator
  • Latitude, Inc.
  • New York, NY
  • Job Description: * Perform advanced-level analyzing and troubleshooting of hardware and software issues. * Plan, design ...
  • 3/27/2024 12:00:00 AM

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Desktop Support
  • Momentum Resource Solutions
  • New York, NY
  • Job Description Job Description Responsibilities: Providing exceptional IT Services to employees Installing and supporti...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • David's Bridal, LLC.
  • Danbury, CT
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/27/2024 12:00:00 AM

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IT Help Desk Supervisor
  • City of New York
  • New York, NY
  • Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging w...
  • 3/25/2024 12:00:00 AM

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Desktop Support (Remote to start) - Weekend Overnight Shift
  • Momentum Resource Solutions
  • New York, NY
  • Job Description Job Description Responsibilities: Providing exceptional IT Services to employees Installing and supporti...
  • 3/24/2024 12:00:00 AM

Norwalk is a U.S. city located in southwestern Connecticut, in southern Fairfield County, on the northern shore of Long Island Sound. Norwalklies within both the New York metropolitan area as well as the Bridgeport metropolitan area. Norwalk was settled in 1649, and is the sixth most populous city in Connecticut. According to the 2010 United States Census it has had a population of 85,603; with an estimated population of 88,438 in 2016. According to the United States Census Bureau, the city has a total area of 36.3 square miles (94 km2), of which, 22.8 square miles (59 km2) of it is land and 1...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$87,495 to $111,179
Norwalk, Connecticut area prices
were up 1.7% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020