Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Looking for a Level I Help Desk Support with 1-2 years of professional experience providing phone support on hardware and software issues. Must be proficient with Active Directory, Windows 10, & Office 365 and some type of ticketing system. Support PC and MAC hardware, printers, and mobile devices.
Ideal individual will have a degree in Computer Science (or related field) and possess a "can do" attitude, and a willingness to provide the highest level of service. Great opportunity to kick-start a career in IT.
This is a full-time role, complete with a competitive salary and comprehensive benefits package.
Sponsorship is not offered at this time.
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0 Help Desk Supervisor jobs found in Norwalk, CT area