Help Desk Supervisor jobs in North Dakota

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Tier II Help Desk
  • Provider Resources, Inc.
  • Grand Forks, ND FULL_TIME
  • Position Description: Tier II Help Desk


    Under the supervision of the IT Support Manager, the Help Desk Support Specialist(Tier II Help Desk) will provide support for internal and external business processes. The Help Desk Support Specialist will perform a variety of tasks and projects in accordance with PRI’s Service Level Agreement (SLA) standards and protocols.


    Responsibilities:

    • Understand and represent PRI™'s mission, vision, and values to all internal and external customers
    • Engage clients in appropriate communication that manages client expectations and builds a collaborative relationship with the client
    • Provide first call resolution for internal and external users requiring assistance with issues and problems including any additional follow up that may be required
    • Interact with project team members in order to successfully fulfill contract obligations with the highest quality and in a timely manner meeting PRI™'s ISO requirements
    • Instills integrity throughout the organization via active participation in ISO requirements including but not limited to timely submission of Corrective Action Plans for all matters in which either PRI™'s standards and/or corporate contract standards have not been met. Communicating outcomes to team members to ensure a positive, open, environment which mitigates risk and achieves a culture of Continuous Quality Improvement
    • Adhere to PRI™'s production standards
    • Adhere to PRI™' policies and procedures
    • Knowledge of computer hardware and software including Microsoft Windows and Linux Operating systems current versions
    • Experience supporting MS Office Suite
    • Experience working with Active Directory
    • Monitor ManageEngine for tickets assigned to user queue and process based on assigned priority
    • Assist with on-boarding of new users
    • Advanced troubleshooting and multi-tasking skills
    • Install, test and configure new workstations, peripheral equipment and software
    • Excellent verbal and written communication skills
    • Work collaboratively with internal and external groups in a team environment to improve overall customer service and support
    • Work with software and hardware vendors to efficiently identify and resolve user issues
    • Respond to user’s requests for information and assists in problem resolution
    • Escalate problems that can’t be resolved at first level to next level technician within predetermined service level agreement
    • Assist systems and programming personnel as requested
    • Initiate corrective action or carries out instructions to resolve system problems
    • Strive to learn the job functions of the position’s immediate superior as well as peer level positions with whom the individual interacts
    • Fulfill departmental requirements in terms of providing administrative notification during periods of illness, vacation, or education
    • The position includes some evening, weekend and on-call work as required
    • Track, prioritize, and immediately document all issues with resolution using an IT support request system. Maintain IT tracking and status reports
    • Track, report and communicate status during problem resolution. Follow up on open IT issues to drive on-time closure. Ensures on time delivery
    • Facilitate and assist with projects within the Division as required
    • Assist with the maintenance of user accounts as required
    • Interact with PRI staff in a professional and accountable manner
    • Participation in team meetings as required
    • Provide assistance as needed to team members; technical assistance or other support
    • Perform system installation, backup, maintenance and problem solving
    • Assist in providing hardware and software support
    • Responsible for supporting, configuring, maintaining, and upgrading the corporate network.
    • Perform other duties as assigned

  • 20 Days Ago

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Help Desk Representative
  • DMS Health Technologies
  • Fargo, ND FULL_TIME
  • DescriptionDMS Health Technologies is the best-kept secret as an employer of choice. Help to make us the worst-kept secret and join a winning team! DMS is a place where great people do great work and ...
  • 23 Days Ago

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Help Desk Tech
  • Ingeus via Alexander Mann Solutions
  • Fargo, ND FULL_TIME
  • Company DescriptionAtos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serv...
  • 12 Days Ago

A
Help Desk Technician
  • Atos
  • Fargo, ND FULL_TIME
  • Company DescriptionAtos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integr...
  • 12 Days Ago

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Help desk technician
  • eTeam Inc
  • Fargo, ND FULL_TIME
  • Visa sponsorship is not available, now or in the near future, for this position. 1st shift Monday-Friday 8-5 are typical hours. Could start earlier Job Description : Performs / monitors standard proce...
  • 27 Days Ago

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Technology Support Specialist - Help Desk
  • Fargo Public Schools
  • Fargo, ND FULL_TIME
  • Job Type Full time Benefits Eligibility Benefits Eligible Schedule 12-months Monday through Friday Salary Range From $21.04 to $26.53 per hour Summary: Supports the instructional and administrative co...
  • 2 Days Ago

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Coordinator
  • Kingscott Associates
  • Kalamazoo, MI
  • The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
  • 3/28/2024 12:00:00 AM

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Help Desk Supervisor
  • VanderHouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Supervisor
  • City of New York
  • New York, NY
  • Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging w...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor (First Responders Group)
  • The Doyle Group
  • Boulder, CO
  • Help Desk Supervisor (On-site) The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top...
  • 3/25/2024 12:00:00 AM

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IT Support Services Coordinator (Help Desk Supervisor)
  • Oregon Shakespeare Festival
  • Ashland, OR
  • Job Description Job Description Job Summary: Responsible for managing and coordinating IT Support for the Oregon Shakesp...
  • 3/25/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Concero
  • St Louis, MO
  • Under minimal managerial guidance of the CIO, the IS Service Desk Supervisor is responsible for direct oversight of the ...
  • 3/24/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Boulo Solutions
  • Orlando, FL
  • IN-OFFICE | FULL-TIME Boulo Solutions is partnering with an IT company in the pharmacy space looking to hire an IT Help ...
  • 3/24/2024 12:00:00 AM

North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city. Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$73,007 to $92,769

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019