Help Desk Supervisor jobs in Muskegon, MI

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Support Tech (Advanced)
  • TentCraft
  • Traverse, MI FULL_TIME
  • What we are looking for:
    An IT professional excited to work at a dynamic and growing manufacturing company. You are a versatile IT generalist, able to juggle various responsibilities in a fast-paced environment, making sure that every person has what they need to get the job done. Your work focus is to Make It Better across a modern and streamlined technology infrastructure, ensuring that it stays modern and streamlined as the business grows and the technology footprint expands. You work daily to respond to on-demand end user issues, as well as working proactively to maintain technology in order to prevent end user issues.

    Responsibilities:
    • End user support, including scheduling and installation of updates, as well as limited remote support
    • Manage equipment, credential, and licensing provision for onboarding/offboarding processes, including email, phone, Slack, door codes, storage, etc
    • Setup new end user equipment according to documented standards
    • Manage vendor relationships and issues for fiber, VOIP, etc
    • Provide light assistance with switch/AP management as needed
    • Manage minimal AV infrastructure, including video conferencing
    • Maintain laser jets, and assist where possible with industrial OEM controllers
    What you need:
    • OS X admin experience, and some limited Windows admin experience
    • Experience managing vendor relationships
    • Limited experience managing switches, firewalls, and wireless networks
    • A strong desire to learn new systems and responsibilities
    • The ability to assist with creative solutions to short-term problems
    • The ability to juggle short-term needs with long-term maintenance
    TEAMWORK:
    • Work closely with a diverse set of peers to provide necessary support and capabilities.
    • Bonus Points: ability to perform minor equipment repairs, OneDrive admin experience
    Physical Requirements:
    • Be able to remain in a stationary position 60% of the time
    • Occasionally move about inside the office to communicate with co workers in different departments, office printers, etc.
    • Constantly operates a computer and other office productivity machinery, such as a copy machine, phone and computer printer
    What we’ll give you:
    • A work environment that will make your family proud and your friends jealous!
    • A fun group of coworkers who want nothing more than to see you succeed and will stop at nothing to ensure you do.
    • Work/life balance is important to us, and we encourage you to be active outside the production floor! Though, flexibility also means being available for extended hours when needed
    • Comprehensive benefits package, including medical, dental, vision, 401(k) with company match, 21 paid days off per year, paid holidays, Stand-up paddle boards and Kayaks to use, health and wellness reimbursement, and more!
    Bottom line:
    We began as a start-up company within a large organization and have experienced rapid and sustainable growth by hiring A people who are committed to the continued growth and success of this company. We offer a tremendous work environment, great leadership and all the help you could ever ask for. We aren’t interested in job-hoppers or anybody looking to dip their toes in the water. We want people ready to jump in the deep end and help us continue to gain market share from our competitors, introduce new products and become an even better turn-key vendor for our clients than we currently are. Our goal is for this to be the best job you’ve ever had.
    To Apply:
    Think you are ready to toe the line with us? Visit https://www.tentcraft.com/careers/ and apply online! Submit your resume with a well crafted cover letter expressing why you want to work at TentCraft. That simple!
    TentCraft, LLC. and its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law.
  • 2 Days Ago

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IT Help Desk Support Analyst
  • Brunswick Bowling Products
  • Muskegon, MI FULL_TIME
  • Job Title: IT Help Desk Support Analyst Job Summary: We are looking for an entry level IT support analyst whose primary job responsibility includes helpdesk support and computer deployment. Duties pri...
  • 9 Days Ago

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Front Desk Supervisor
  • Evergreen Resort
  • Cadillac, MI FULL_TIME
  • Job Overview:We are seeking a highly organized and customer-oriented Front Desk Supervisor to oversee the daily operations of our hotel's front desk. As the Front Desk Supervisor, you will be responsi...
  • Just Posted

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Direct support professional
  • Help at Home
  • Grand Haven, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $17 an hour! Offering weekly pay! Help ...
  • 22 Days Ago

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Care aide
  • Help at Home
  • Whitehall, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! Starting pay ranges from $17-$19 an hour! $400 hiring bonuses for all new Caregivers - COVID Relief Bonus! Offering weekly pay! Help at Home ...
  • Just Posted

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Care aide
  • Help at Home
  • Spring Lake, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! Starting pay ranges from $17-$19 an hour! $400 hiring bonuses for all new Caregivers - COVID Relief Bonus! Offering weekly pay! Help at Home ...
  • Just Posted

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0 Help Desk Supervisor jobs found in Muskegon, MI area

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IT Help Desk Support Intern
  • Comfort Research, LLC.
  • Grand Rapids, MI
  • Job Type Part-time, Internship Description Comfort Research is looking for an IT Help Desk Support intern to join our te...
  • 3/28/2024 12:00:00 AM

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Patient Care Technician
  • Fresenius Medical Care
  • Wyoming, MI
  • About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting peopl...
  • 3/28/2024 12:00:00 AM

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Client Service Representative - Grand Rapids
  • Greenleaf Trust
  • Grand Rapids, MI
  • What's This Job All About? Provide world class service to external clients and assist with coordinating the efforts and ...
  • 3/27/2024 12:00:00 AM

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PT Jewelry Merchandiser - Holland
  • Beeline Group
  • Holland, MI
  • Offering trendy fashion accessories at great prices - that's our vision. It's a vision we've been implementing successfu...
  • 3/26/2024 12:00:00 AM

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Licensed Practical Nurse
  • Fresenius Medical Care
  • Wyoming, MI
  • Description Provide your personal attention and kindness, professional insight, and a generosity of spirit. Offer expert...
  • 3/26/2024 12:00:00 AM

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Float Patient Care Technician 2
  • Fresenius Medical Care
  • Wyoming, MI
  • POSITION FEATURES: CCHT required PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe...
  • 3/26/2024 12:00:00 AM

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General Manager
  • Domino's Pizza
  • Grand Haven, MI
  • Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone el...
  • 3/24/2024 12:00:00 AM

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Site Manager - HOTC - Internal Med
  • Cherry Health
  • Grand Rapids, MI
  • Welcome to Cherry Health - video about Cherry Health Who we are: Cherry Health, Michigan's largest Federally Qualified H...
  • 3/24/2024 12:00:00 AM

Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous. The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$71,113 to $90,363
Muskegon, Michigan area prices
were up 1.3% from a year ago

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