Help Desk Supervisor jobs in Morgantown, WV

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Help Desk Analyst
  • A.C. Coy
  • Morgantown, WV FULL_TIME
  • Overview

    Location: onsite 100% Morgantown, WV

    Job Type: Full Time / Permanent 

    Work Authorization: No C2C or Sponsorship

     

    The A.C.Coy Company has an immediate opening to direct hire Help Desk Tech will provide a positive experience to through evaluating users’ problems, determine if the problems are user, software, or equipment related.    Resolve common issues or escalate to the appropriate IT area/individual for problem resolution if necessary.  The Help Desk Tech will record, track, each ticket in the appropriate database. Additional responsibilities include creating and revising SOP’s, and new hire training.

     

    ********Onsite only*******

     

    Responsibilities

    • Successful work experience identifying PC problems to a functional level
    • Successful work experience handling repetitive telephone calls

    Qualifications

    Education: High School Diploma or equivalent

    Experience Minimum of 1-year experience working with Microsoft applications (ex. Word, Excel, Access, PowerPoint)

    • Help Desk Experience
    • Healthcare experience/knowledge a plus
    • Experience preparing instructional documentation
    • Proven track record in the ability to take on additional responsibilities
    • Demonstrated good written and verbal communication skills
    • Customer Service skills

    Desired: Associates’ degree in Information Systems / Computer Science or equivalent technical training

    Desired: A , Network , MCDST or comparable MCP certification

  • 20 Days Ago

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IT Help Desk Support
  • GABRIEL BROTHERS INC
  • Morgantown, WV FULL_TIME
  • To see the full job description, please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe’s Offer: Flexible SchedulesEmployee Discount and Assistance ProgramWide Range of Employee...
  • 18 Days Ago

A
Help Desk Technician
  • ASC
  • Washington, WV FULL_TIME
  • Responsibilities: - Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person - Diagnose and resolve hardware, software, and network issues - Install, config...
  • 28 Days Ago

M
Help Desk Analyst
  • Mon Health
  • Morgantown, WV FULL_TIME
  • Job Summary Comments With a patient centered culture, the Help Desk Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through evaluating users’ problems, determine if the problem...
  • 1 Month Ago

S
Associate Help Desk Technician - Casual
  • SYSTEM West Virginia University Health System
  • Morgantown, WV PART_TIME
  • Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 3 Days Ago

H
Home Health Aide STNA
  • Help at Home
  • Langsville, OH FULL_TIME,PART_TIME
  • Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000*Help at Home is the nation's leading provider of in-home support to seniors. We are currently hiring in yourcommunity Join...
  • Just Posted

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0 Help Desk Supervisor jobs found in Morgantown, WV area

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Associate Help Desk Technician - Casual
  • West Virginia University Health System
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/29/2024 12:00:00 AM

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Associate Help Desk Technician
  • West Virginia University Health System
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/29/2024 12:00:00 AM

U
Night Auditor / Afternoon shift
  • Uniontown Rising Hospitality LLC
  • Uniontown, PA
  • Job Description Job Description Qualifications Overnight Shift (Required) Night Shift (Required) High school or equivale...
  • 3/29/2024 12:00:00 AM

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(Hybrid) Office Administrator - WV Clinical & Translational Science Institute
  • West Virginia University
  • Morgantown, WV
  • Description The West Virginia Clinical & Translational Science Institute (WVCTSI) at West Virginia University is current...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Encompass Health
  • Morgantown, WV
  • Per diem status The Receptionist maintains internal and external communications of hospital and community through the op...
  • 3/26/2024 12:00:00 AM

W
Phlebotomy Supervisor
  • West Virginia University Health System
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/25/2024 12:00:00 AM

C
Production Manager
  • Carlisle SynTec, Inc.
  • Smithfield, PA
  • Job Description Primary Purpose The production manager is responsible for the production and output for CCM Polyiso. Maj...
  • 3/25/2024 12:00:00 AM

R
Staff Engineer (Onsite)
  • Raytheon Technologies
  • Bridgeport, WV
  • Date Posted: 2024-02-15 Country: United States of America Location: PW200: Bridgeport WV 1525 Midway Park Road, Bridgepo...
  • 3/25/2024 12:00:00 AM

Morgantown is a city in and the county seat of Monongalia County, West Virginia, United States, situated along the banks of the Monongahela River. It is known as the home of West Virginia University and the Morgantown Personal Rapid Transit (PRT) system. With a permanent population of 31,073 per the 2015 U.S. Census estimates, Morgantown is the largest city in North-Central West Virginia. The Morgantown metropolitan area has a population of 138,176. Morgantown is located 75 miles (121 km) south of Pittsburgh, Pennsylvania, 208 mi (335 km) north-northwest of Washington, D.C., 81 mi (130 km) eas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$74,436 to $94,585
Morgantown, West Virginia area prices
were up 1.2% from a year ago

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