Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Retail Data Systems is looking for a passionate and driven Help Desk specialist to join our Lubbock, TX area team. This position will be an integral member of our Support Desk Team, implementing and supporting our customer base. You will be responsible for the successful implementation and long term support of various grocery store technology products, and providing knowledge, troubleshooting and training at the customer level.
If you are a multitasker, collaborator, and executor, with uncompromising standards and work ethic, Retail Data Systems is the perfect place for you!
Prior experience supporting or working with the NCR Encor/ISS45/Storeline products is a huge plus with higher starting pay opportunities. (Must pass a product knowledge assessment)
What You’ll Do:
What You’ll Need:
Qualifications/Credential's we prefer and look for:
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Job Type: Full-time, various shift's available including weekends and late evenings, occasionally overnight installs. On-Call afterhours and weekends on a rotational schedule once every 7 weeks for a week time. Flexible schedule options.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
Work Location: In person
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0 Help Desk Supervisor jobs found in Midland, TX area