Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
General Description
This full-time position reports to the Janitorial Manager.
A Janitorial will meet all qualifications and behavior standards as set by the Laredo, Diocesan Catholic School Office and as stated in the Salesian Educator’s Profile. It is primarily the witness and the behavior of staff that give the distinctive character to Catholic schools. While an employee must be knowledgeable and qualified in his/her field, they must also demonstrate an understanding of what goes into the mission of Salesian education. It is the chief desire of the Church that all of us consider their lived-faith and their Christian life-style just as important as their professional credentials.
In accordance with the Salesian, dynamic force of educational love, we are urged to reflect on the quality of our presence and of what we offer, following the example of Mary, becoming a presence that collaborates with the Holy Spirit to help Christ grow in the hearts of the young people and one another.
Primary Responsibilities
Provide students with a safe, attractive, comfortable, clean and efficient place in which to learn, play, and develop.
Summary of Essential Functions
Minimum Requirements
· Proof of high school diploma/GED (if applicable)
- 1 year of experience
· Official Transcripts (if applicable)
· Two (2) references form from current or previous supervisor
· Able to read, write and speak English and Spanish language
· Work well with all level of staff, students and parents
· Driver’s License
- Tuberculosis Exam
- Social Security
· Criminal Background
Mary Help of Christians School provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Types: Full-time, Part-time, Contract
Pay: From $9.00 per hour
Benefits:
Schedule:
Education:
Experience:
Security clearance:
Shift availability:
Work Location: In person
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